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Hire Manager
Hire Manager - Bedford Branch
Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique, and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365-day-a-year service.
This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 years of success within our industry. We are committed to ensuring our staff have the right skills, knowledge, and experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.
About the Role
To support our Bedford branch operations—currently thriving due to the hard work and commitment of our branch staff—we are seeking a Hire Manager to join the team.
As the Hire Manager, you will:
- Coordinate branch hire operations, working with branch teams to ensure smooth completion of all customer hire requests and product requirements.
- Contribute to the profitable hire operation, utilising your expertise to optimise company profit and achieve branch targets through optimised use of assets at the best possible rates.
Main Responsibilities
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Logistics: -Schedule branch transport, -Ensure collections of off-hire equipment, -Accurate planning and execution of deliveries based on customer schedules.
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Accurate completion and filing of contract documentation and system paperwork.
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Continuously review all re-hires to identify opportunities to upgrade equipment.
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Ensure the Hire Team maintains accurate records and documentation.
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Negotiate hire rates in accordance with company procedures, price lists, and discount policy.
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Manage stock recording to keep the team fully prepared for customer demand.
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Liaise with operational teams across hubs to streamline operations, eliminate duplication, and reduce downtime.
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Ensure correct charges for damages and losses are billed, and liaise with customers for approval.
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Promptly communicate all sales leads to the Sales Team.
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Conduct telephone sales outreach to customers with dormant accounts, followed by collaborative follow-up with sales staff.
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Qualifications & Experience
- Previous experience in a supervisory role within pump rental (or similar fast-paced logistics business).
- Demonstrable experience running a busy hire desk.
- Experience in logistics, construction, or water utilities is advantageous.
- Proficiency with various software packages and rental management systems.
- Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint, and Teams video calls).
- Self-motivated, with the ability to work independently and without supervision.
- Strong planning and organisation skills, able to reprioritise customer hires on short notice.
- Exceptional ability to multi-task, manage multiple queries, and resolve issues expeditiously for internal teams and customers—both internal and external.
- Professional and positive communication in all interactions.
- Strong negotiation and influencing skills, with confidence in leveraging your product knowledge to encourage additional sales opportunities from customers.
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What We Can Offer You
We designed our benefits package to support you in balancing work-life commitments effectively.
Benefits Summary:
- Competitive salary
- Eligibility for our company bonus scheme (annual and quarterly payments)
- 25 days holiday + an additional 8 bank holidays
- Additional holiday buying allowance (up to a weeks’ extra leave)
- Private Medical Insurance available for you
- A medical cash plan (dental/optician reimbursements + 24-hour online GP access) + discounted gym memberships
- Pension scheme with contributions based on total earnings (not just salary)
- Life assurance protection (3x salary coverage)
- Employee discount scheme (discounts/vouchers on groceries, holidays, high-street purchases, and more)
- Access to our Employee Assistance Programme (EAP) and Mental Health First Aiders
- Referral bonus scheme (up to £1,000 per successful referral)
- Support for development and training
Our EDI Statement Workdry International Ltd is committed to an inclusive workplace, actively encouraging equality, diversity, and inclusion in its practices, while affirming zero-tolerance for discrimination.
As part of your recruitment journey, we welcome reasonable adjustment requests.
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