NXGEN Lifting
Hiredesk Controller
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Company Description
NXGEN Lifting is an award-winning specialist lifting equipment provider, recognised as Best New Business in 2024 and noted as one of the UK’s fastest-growing spider crane start-ups. Operating from two hubs in the North West and South, the company supplies spider cranes, glazing robots, vacuum lifters, and below-the-hook accessories for restricted access lifting projects nationwide. NXGEN Lifting is committed to innovation, running one of the most advanced spider crane fleets. Sustainability is central to its operations, with approximately 95% of its specialist lifting equipment fleet being all-electric. The team prides itself on honesty, integrity, and expert technical support to help customers achieve safe, effective lifting solutions.
Role Description
The Hiredesk Controller is a full-time, on-site role based in Warrington, responsible for coordinating the day-to-day hire operations of NXGEN Lifting’s specialist equipment. This role oversees incoming hire inquiries, prepares quotations, processes orders, and schedules equipment deliveries and collections in line with customer requirements and fleet availability. The Hiredesk Controller maintains accurate records in hire management systems, monitors ongoing contracts, and ensures timely communication with customers, drivers, and the operations team. The Hiredesk Controller also supports invoicing and basic hire administration, contributing to a smooth customer experience and efficient use of the fleet.
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Qualifications
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- Strong coordination and planning skills, with experience in scheduling equipment, transport, or field services in a hire or logistics environment.
- Customer service and communication skills, including the ability to handle inquiries, provide clear information, and build professional relationships by phone and email.
- Administrative and IT skills, including confident use of hire or CRM systems, spreadsheets, and standard office software to maintain accurate records and documentation.
- Basic commercial and financial awareness, with the ability to prepare quotations, understand hire rates, support invoicing, and follow agreed processes for approvals.
- Attention to detail and problem-solving abilities, with a focus on safe operations, compliance with procedures, and proactive resolution of scheduling or equipment issues.
- Previous experience in plant hire, lifting operations, construction support services, or a related industry is advantageous.
- Knowledge of lifting equipment, restricted access lifting, or an interest in developing technical understanding in this area is beneficial.
- Ability to work on-site in Warrington full time, collaborate effectively with operations and sales teams, and adapt in a fast-growing business environment.
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