Clúid
HMS Business SME
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Role Overview
Position: HMS Business SME
Reporting to: Head of Operational Excellence
Location: 159-161 Upper Sheriff Street, Dublin 1 (Hybrid)
Contract type: Fixed Term Contract ending 31st December 2026
Salary: €45,830 - €63,017 (DOE)
The Operations Department
The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighbourhoods.
The Housing Management System (HMS) Project, the business ownership sits within Operational Excellence team, who contribute to maintaining the quality of services we provide to our residents and ensuring our properties are safe and maintained to high standards.
As we enter the second phase of the HMS project, we have an opportunity to bring in a role to assist the project and business with the further roll out of the project this will further enhance the services we offer our residents.
Clúid teams operate nationally to align with our provision of homes across every county in the country. We strive to lead in innovation and the development of exemplary services that priorities resident satisfaction, value-for-money, and compliance with the AHB Regulatory Standard. The individuals in the Operations Department are deeply passionate about their work and are motivated by the direct, positive impact our services have on residents' lives. Our colleagues are known for being resourceful, conscientious, caring, and outcome focused.
HMS Business SME
To work within the Housing Management System (HMS) Project as a business Subject Matter Expert (SME). This role is core to the implementation of Phase 2 of the HMS. During HMS Phase 2 we anticipate several “Sprints” to develop several additional core processes and deliver enhancements to the recently deployed HMS Phase1.
As a HMS Business SME, your role will be to work collaboratively with the project team, our project partners, the technical team, and other SMEs from across the business, to support the efficient development and deployment of Phase 2, ensuring timely delivery and process optimisation.
Key Responsibilities
Attention to Detail
- Data Accuracy: Ensuring all data entries are precise and error-free.
- Quality Control: Reviewing and verifying documents, products, or services to maintain high standards.
- Compliance: Adhering to company policies and regulatory requirements meticulously.
- Documentation: Keeping thorough and accurate records of all activities and transactions.
- Problem-Solving: Identifying and correcting discrepancies or issues promptly.
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Communication
- Clear Messaging: Conveying information accurately and effectively to team members and stakeholders.
- Active Listening: Paying close attention to others’ input and feedback to ensure mutual understanding.
- Collaboration: Working closely with others to achieve common goals, ensuring everyone is on the same page.
- Presentation Skills: Delivering information confidently and engagingly in meetings, reports, and presentations.
Insight and Improvement
- Data Analysis: Collecting and analysing data to identify trends, patterns, and areas for improvement.
- Innovation: Proposing and testing new ideas to drive continuous improvement and innovation.
- Performance Monitoring: Regularly reviewing performance metrics to ensure goals are being met and identifying opportunities for enhancement.
- Feedback Integration: Gathering feedback from stakeholders and incorporating it into improvement plans.
- Training and Development: Providing training and resources to team members to support their growth and improve overall performance.
Collaborate across business
- Cross-Functional Coordination: Working with different departments to ensure seamless operations and achieve common goals.
- Information Sharing: Facilitating the exchange of information and best practices between teams to enhance overall efficiency.
- Joint Problem-Solving: Collaborating with various teams to identify and resolve operational issues promptly.
- Process Improvement: Working together with other teams to streamline processes and implement improvements.
- Stakeholder Engagement: Engaging with internal and external stakeholders to align operational strategies and objectives.
Corporate Responsibilities
- Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities.
- Adhere to all Clúid policies and procedures at all times.
- To exercise discretion at all times.
- Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements.
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Person Specification
- Strong analytical and problem-solving skills, with the ability to work with large datasets and use data to identify issues, trends, and opportunities for improvement.
- Excellent communication and stakeholder engagement skills, with the ability to collaborate effectively across teams and influence outcomes.
- Proficient in Microsoft Excel and other business systems, with strong organisational skills, attention to detail, and the ability to manage multiple priorities.
Experience/Qualifications
- Minimum 2 years’ experience in a customer service, housing, operations, business support, or project environment, with responsibility for resolving complex enquiries or supporting service delivery.
- Experience supporting the implementation of business change, process improvement initiatives, or system deployments.
- Knowledge of social housing, property management, tenancy management, or customer relationship management (CRM) systems.
- Project management, business analysis, or process mapping experience, supported by relevant qualifications or training
About Us
Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.
Why Choose Clúid?
At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:
- Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
- Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
- Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
- Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
- Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.
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