Buckinghamshire New University
Home Admissions Manager
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Full Time (37 per week) - Permanent - High Wycombe
Salary - £38,784 - £43,482
We’re not trying to fit in with the higher education status quo. We’re challenging it. We’re doing things differently - because our students, our staff, and our world need us to.
So, this is an exciting moment to join us. We’re boldly reimagining what a university can be: a place rooted in social mobility, a community where difference is celebrated, and an institution that empowers people to become more than they thought possible.
As part of the Student Experience Group Directorate, the Home Admissions Manager leads the operational delivery of the University's Home Admissions Service, ensuring an efficient, compliant and applicant-focused admissions process for UK undergraduate and postgraduate applicants. Reporting to the Head of Admissions, the role provides operational leadership across the admissions lifecycle, managing the Home Admissions Team and delivering Confirmation, Clearing and Enrolment.
The postholder ensures regulatory compliance, drives continuous improvement, oversees complex admissions cases and works collaboratively with Academic Colleges, Professional Services and the Admissions Systems & Data Lead to enhance systems, processes and the applicant experience, supporting the University's strategic recruitment and student experience objectives.
What We Offer
- A generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
- Hybrid working (dependent on business needs)
- Training & development support opportunities
- Contributory pension scheme
- Free gym membership for our on-site gym
- A range of staff discounts with major retailers.
Please click here to see our wide range of benefits available for employees.
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Please click here to view our employee handbook.
If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.
For further information about this role please contact Shameerah.Peerkhan@bnu.ac.uk
All applications are to be made in full and online.
We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves.
Please let us know if you require any adjustments or support during the recruitment process. We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out to Shameerah.Peerkhan@bnu.ac.uk if you have any specific needs or if you would like more information on how we can support you.
We ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
If you’re considering using AI to support your application, we encourage you to question the value it adds. The use of AI tools sometimes erodes authenticity and prevents us from being able to assess the real you. We strongly recommend you prepare your application using your own skills and knowledge and that AI is only used for the purpose of review.
Closing Date: 27th July 2026
Interview Date: 3rd August 2026
If you are invited to interview for this role, you will need to provide evidence of your eligibility to work in the UK and if on a visa, current visa and status. Sponsorship is dependent on the salary level of the position.
BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.
Job Description
Job Title: Home Admissions Manager
College/Professional Service: Student Experience Group
Grade: G
Location: High Wycombe
Hours: 37
Responsible to: Head of Admissions
Responsible For
- Senior Admissions Officer(s), Admissions Officers, Admissions Conversion Officer, Scheduling & Processing Assistant(s) - work in close partnerships with Admissions Systems & Data Lead.
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Job Purpose
The Home Admissions Manager leads the operational delivery of the University's Home Admissions Service, ensuring an efficient, compliant and applicant-focused admissions process for UK undergraduate and postgraduate applicants.
Working closely with the Head of Admissions, Academic Colleges and Professional Services, the post-holder manages and develops a high-performing team, delivers operational excellence across the applicant lifecycle, drives continuous improvement and ensures compliance with University policy, regulatory requirements and sector best practice.
The post-holder will actively contribute to an inclusive University community where colleagues and applicants are treated fairly, equitably and with respect.
Main Duties & Responsibilities Of The Role
Operational Leadership and Service Delivery
- Lead the operational delivery of the Home Admissions Service, ensuring an efficient, compliant and applicant-focused service aligned to the University’s recruitment objectives.
- Develop and deliver the annual admissions operational plan, including the successful delivery of Confirmation, Clearing and Enrolment.
- Monitor operational performance against agreed KPIs, using data and management information to identify risks, opportunities and service improvements.
- Ensure admissions decisions are applied consistently in accordance with University policy, published entry requirements and regulatory obligations.
- Develop and maintain operational procedures, guidance and business continuity arrangements to support effective service delivery.
Team Leadership and Management
- Lead, motivate and develop the Home Admissions Team through effective recruitment, induction, performance management and professional development.
- Plan and allocate staffing resources to ensure appropriate operational cover and achievement of service standards throughout the admissions cycle.
- Foster a collaborative, inclusive and high-performing culture within the Home Admissions Team that promotes accountability, continuous improvement and excellent customer service.
- Act as the escalation point for complex admissions decisions, complaints and operational issues.
Admissions Policy, Compliance and Quality Assurance
- Support the development, implementation and review of admissions policy, procedures and operational guidance, ensuring consistent application across the Home Admissions Service.
- Ensure the Home Admissions Service operates in compliance with relevant legislation, regulatory requirements and sector best practice, including the Office for Students (OfS), Consumer Protection (CMA), Equality Act 2010, UKVI (where applicable), PSRB requirements and Data Protection legislation.
- Manage operational quality assurance, audit and compliance activity, ensuring consistent decision-making, robust admissions records and effective management of complex cases relating to Fee Status Assessment, Right to Study and fraudulent applications.
- Maintain awareness of legislative and sector developments, implementing operational changes where required.
Stakeholder Engagement and Partnership
- Build effective partnerships with Academic Colleges and Professional Services to support recruitment, admissions and portfolio development.
- Represent Home Admissions at University committees, projects, applicant events and external forums.
- Work collaboratively with the Admissions Systems & Data Lead and International Admissions Manager to deliver a consistent, integrated and high-quality admissions service.
Applicant Experience And Conversion
- Ensure applicants receive accurate, timely and professional advice throughout the admissions lifecycle, meeting agreed service standards and delivering an excellent applicant experience.
- Manage operational delivery of applicant conversion activity to maximise application completion, offer acceptance, enrolment and applicant satisfaction.
- Use management information and applicant feedback to identify trends, improve operational performance and enhance service delivery.
- Lead service improvements, systems enhancements and process redesign to improve efficiency and the applicant experience.
- Contribute to the development of admissions procedures, operational guidance and wider service improvement initiatives.
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Systems and Continuous Improvement
- Work strategically with the Admissions Systems & Data Lead to ensure admissions systems, CRM platforms, reporting and applicant communications effectively support operational delivery.
Safeguarding and Student Suitability
- Provide operational oversight of admissions activity relating to applicants under 18, DBS, Occupational Health, Fitness to Practise and other professional suitability requirements.
- Ensure safeguarding concerns are managed and escalated in accordance with University procedures.
General
- Undertake line management responsibilities in accordance with University policies and procedures.
- Comply with all relevant legislation, University policies and regulatory requirements, including Health & Safety, Equality, Data Protection and UKVI compliance.
- Undertake any other duties commensurate with the grade of the post.
PERSON SPECIFICATION - Essential Criteria Only
Education, Qualifications & Training
Means of Testing
- Degree or equivalent professional experience
- Evidence of relevant professional development within Higher Education, Admissions, Compliance or Student Recruitment
Knowledge & Experience
Means of Testing
- Delivering an excellent customer experience
- Significant experience of working within a Higher Education Admissions environment
- Extensive experience of home undergraduate and/or postgraduate admissions decision-making, including complex and non-standard cases
- Comprehensive understanding of the end-to-end applicant lifecycle, including applicant conversion, admissions decision-making, enrolment and student record management
- Proven experience of leading, managing and developing admissions teams, including performance management
- Demonstrable experience of developing and implementing admissions policy, process improvement and regulatory compliance activity
- Experience of building effective relationships with senior academic and professional service stakeholders
- Comprehensive knowledge of UK Higher Education admissions, including UCAS, qualifications, applicant lifecycle management, admissions systems, CRM platforms, entry requirements and sector developments.
- Strong understanding of the regulatory framework governing Higher Education admissions, including OfS, CMA, UKVI (where applicable), Data Protection and Fee Status Assessment
- Experience of using data, management information and reporting tools to monitor performance, identify trends and inform strategic decisions
- Experience of leading operational improvement, projects or systems development.
- Experience of Confirmation and Clearing operational planning and delivery
- Commitment to delivering an outstanding applicant experience and widening participation through fair, transparent and inclusive admissions practice
Skills
Means of Testing
- Strong digital literacy, including Microsoft Office, admissions systems and reporting tools
- Excellent written and verbal communication skills with the ability to build effective relationships with a wide range of stakeholders
- Ability to lead, motivate and manage admissions teams to deliver consistently high standards of performance and service
- Ability to influence, negotiate and build credibility with senior stakeholders across the University
- Excellent organisational and time management skills with the ability to manage competing priorities across a
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