Guardian Jobs
Home Ownership Customer Coordinator, AD WARRIOR
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Home Ownership Customer Coordinator
Location: Remote
Salary: £26,227.5 per annum
Vacancy Type: Permanent
Closing Date: 12th August 2026
Are you highly organised, customer-focused and experienced in property or conveyancing administration? They’re looking for a Home Ownership Customer Coordinator (known internally as Commercial Services Coordinator) to join their Commercial & Revenue team, where you’ll play a key role in delivering high-quality home ownership and commercial transactions that help them reinvest in new homes for those who need them most.
About The Role
Working closely with customers, solicitors and internal stakeholders, you’ll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You’ll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion.
This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way.
Key Responsibilities
- Manage and progress a portfolio of around 50–60 live cases, ensuring transactions are completed within required timescales
- Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance
- Provide specialist advice on leases, service charges and home ownership obligations
- Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently
- Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer
- Carry out affordability and income/expenditure assessments for potential purchasers
- Coordinate valuations, EPCs and other external reports to support sales activity
- Maintain accurate records on customer management systems and track income and expenditure from transactions
- Deliver excellent customer service via phone, email and written correspondence
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What They’re Looking For
- A strong commitment to delivering excellent customer service
- Experience or knowledge of property sales, leasehold or conveyancing processes
- Ability to manage a high-volume caseload while maintaining attention to detail
- Confident in reading, interpreting and explaining legal and lease documentation
- Strong organisational, numeracy and literacy skills
- Comfortable working with Microsoft Outlook, Word and Excel
- Proactive, flexible and able to work independently as well as part of a team
Why join them?
You’ll be part of a supportive and knowledgeable team, making a real impact by helping customers through important home ownership decisions while contributing to income generation that supports future housing development. They offer variety, responsibility and the opportunity to build specialist expertise in a highly respected organisation.
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Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document
Discover The Organisation
The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Their mission is to provide quality homes and services for people whose needs are not met by the open market.
They’re looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation
To Apply
If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
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