Kent Housing Group
Home Straight Coordinator
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Employer: Town and Country Housing
Close date: Monday 13/07/2026
Our Vacancy
We’re looking for a compassionate and proactive Home Straight Coordinator to join our team, supporting residents across the Tunbridge Wells Borough who are experiencing hoarding behaviours or challenges relating to clutter in their homes. This rewarding role focuses on helping people improve their wellbeing, reduce risks within their living environment, and regain control through personalised, strengths-based support.
What You’ll Do
- Manage a caseload of customers, building trusted relationships and providing tailored support to help them achieve their goals.
- Carry out needs and risk assessments.
- Identify the underlying causes of hoarding behaviours.
- Work alongside customers to develop practical solutions that promote independence and safety.
- Liaise with partner agencies.
- Make referrals to specialist services.
- Maintain accurate case records.
- Champion the Home Straight service across the local community.
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What You’ll Need
- Experience supporting vulnerable people, either professionally or through voluntary work.
- Excellent communication and organisational skills.
- Empathetic, self-motivated, and committed to helping people make positive changes in their lives.
- A good understanding of local support services, confidentiality, and safeguarding.
- Confidence using Microsoft Office and case management systems.
- A full driving licence, access to an insured vehicle.
- A willingness to work flexibly across different locations.
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This is a full-time, fixed term contract position working 35 hours a week. The contract ends in March 2027.
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