Town and Country Housing
Home Straight Coordinator
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Our Vacancy
We’re looking for a compassionate and proactive Home Straight Coordinator to join our team, supporting residents across the Tunbridge Wells Borough who are experiencing hoarding behaviours or challenges relating to clutter in their homes. This rewarding role focuses on helping people improve their wellbeing, reduce risks within their living environment, and regain control through personalised, strengths-based support.
What You’ll Do
You’ll:
- Manage a caseload of customers, building trusted relationships and providing tailored support to help them achieve their goals
- Carry out needs and risk assessments
- Identify underlying causes of hoarding behaviours
- Develop practical solutions that promote independence and safety
- Collaborate with customers to create actionable plans
- Liaise with partner agencies
- Make referrals to specialist services as needed
- Maintain accurate case records
- Champion the Home Straight service across the local community
What You’ll Need
Experience and skills for this role include:
- Experience supporting vulnerable people, either professionally or through voluntary work
- Excellent communication and organisation skills
- Empathy, self-motivation, and dedication to enabling positive life changes
- Good understanding of local support services, confidentiality, and safeguarding
- Proficiency in Microsoft Office and case management systems
- A full driving licence, access to an insured vehicle, and willingness to work flexibly across locations
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Contractual Arrangements
- This is a part-time Fixed Term position: 27 hours per week (typically 4 full days, ideally including Wednesdays)
- Contract term: Until 31st March 2027
Why Join Us
By joining Town & Country Housing, you’ll be part of a team guided by the following core values:
- Be Kind
- Do the Right Thing
- Love New Ideas
- Celebrate Diversity
- Keep Our Promises
- Pull Together
Our workplace culture prioritises support, inclusion, and empowerment for all.
Additional Benefits
- Contributory pension scheme with up to 10% matched contributions
- Life assurance up to 4x annual salary (terms and conditions apply)
- 30 days annual leave in addition to public holidays
- Two volunteer days per year
- 24/7 digital GP service and confidential counselling helpline (including face-to-face sessions)
- Free annual eye test voucher and support toward glasses
- Enhanced maternity, paternity, and shared parental leave provisions
- Flexible benefits scheme including family-friendly benefits and access to a discount portal
- Annual flu vaccinations
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Eligibility & Accessibility
- Applicants must have the right to work in the UK; we do not offer visa sponsorship.
This role may close early if a high volume of suitable applications is received.
Please review the Role Leaflet (available here) for detailed information before applying.
How to Apply
We’d love to hear from you! Visit our careers page to submit your CV and a brief statement explaining why you believe you’re the perfect fit for this role.
Queries? Contact the Talent Team at talent@tch.org.uk.
Commitment to Accessibility & Inclusion
As a Disability Confident Committed employer, we ensure our recruitment process is welcoming to all. Disabled applicants meeting the minimum criteria are guaranteed interviews. We offer reasonable adjustments at any stage of recruitment—please inform us of your specific requirements.
Interviews take place in person on 13th July.
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