Gloucester City Homes
Homeless Accomodation Officer
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Permanent, Full Time (37 hours per week)
Are you passionate about improving people's lives? At GCH we Adapt, we Inspire, we Own it and we Care.
Candidates should take the time to read all the elements of this job advert carefully. Please make your application promptly.
We live by our values and are dedicated to delivering on our commitment to customers.
If that sounds like you, why not join us? We're seeking a Homeless Accommodation Officer to be responsible for the coordination of temporary accommodation and housing support for customers experiencing homelessness, ensuring accommodation is managed effectively and residents receive appropriate support.
Role Responsibilities
- Manage temporary accommodation placements and occupancy across our schemes, ensuring accommodation is allocated effectively and in line with service priorities.
- Build positive, supportive relationships with residents, taking the time to understand their individual circumstances and helping them progress towards stable, long-term housing solutions.
- Work closely with residents to identify support needs and connect individuals with appropriate services to promote wellbeing, independence, and tenancy readiness.
- Collaborate with housing colleagues, local authorities, and support agencies to deliver coordinated responses to homelessness and accommodation needs, ensuring residents receive the right support at the right time.
- Monitor resident wellbeing and behaviour to help maintain safe, respectful, and inclusive living environments, while ensuring accommodation meets required standards, health and safety regulations, and organisational policies.
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Required Qualifications and Experience
- Level 3 or above in Housing, Housing Support, Community Support, Health and Social Care, or a related qualification/equivalent professional knowledge gained through practice.
- Good understanding of homelessness services and temporary accommodation management within a housing or support environment.
- Working knowledge of homelessness legislation and local authority duties relating to homelessness and housing support.
- Strong communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues, and partner organisations.
- Ability to manage sensitive and challenging situations in a calm, professional, and solution-focused manner.
- Experience of working collaboratively with local authorities, support agencies, and community services to achieve positive outcomes for residents.
- Strong organisational skills, with the ability to manage accommodation placements, maintain accurate records, and prioritise a varied workload.
- Ability to encourage, motivate, and support residents to develop the skills and confidence needed to access and sustain independent housing.
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Requirements
- Must have a UK Driving licence with access to a vehicle.
Closing Date: 27th July 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
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