Nottingham City Council
Homelink Advisor NCCHS
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Homelink Advisor NCCHS
HomeLink Advisor
Role: HomeLink Advisor Contract Type: Permanent Working Hours: 18.5 hours per week, Thursday, Friday, and alternate Wednesdays, 8:30 am – 5:00 pm Worker Type: Hybrid Salary: Grade D – £26,824 to £27,694 (pro-rated to £13,412–£13,847 annually) Location: Harvey Road, NG8 3BB, Nottingham
Why Join Nottingham City Council?
We’re seeking innovative, driven, and committed individuals passionate about making a difference in Nottingham. Our culture is innovative, inclusive, and progressive, offering:
- Competitive pay & generous benefits
- 33 days annual leave (after 5 years) + bank holidays
- Defined benefit pension scheme (17.9% contribution)
- Smart working flexibility
- Employee Assistance Programme for health & wellbeing
- Discounted access to local sports, fitness, cinema, and shopping
About the Role
As a HomeLink Advisor, your primary responsibilities include:
- Verifying applicants’ eligibility for the housing register
- Placing applicants in appropriate priority bands based on allocation policy
- Providing high-quality customer advice on housing options
- Preparing weekly property ads across the partnership and applying eligibility criteria
- Building relationships with internal teams and external stakeholders
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About You – Core Requirements
We’re looking for candidates with experience in housing services who can:
- 1. Demonstrate practical experience in housing and adaptability
- 2. Make accurate, timely decisions under pressure, with tact and sensitivity in eligibility assessments
- 3. Exhibit a firm yet fair approach to customer service, eligibility assessments, and relationship management
- 4. Show strong organisational skills, prioritisation, and efficiency in workload management
- 5. Hold or be working towards:
- NVQ Level 2/3 in Housing Management or
- A partial qualification with the Chartered Institute of Housing
- 6. Display excellent interpersonal skills and ability to communicate effectively at all levels
For full details, refer to the job description: Download here (PDF)
Additional Notes
- AI tools may assist in applications—but your experience must be your own. Explain how you meet our criteria in your CV and application.
- For guidance on diverse recruitment, visit: AI Guidance (NCCH)
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Closing Date & Contact
Application deadline: 8 July 2026 (11:59 PM) Applications may close earlier—apply as soon as possible.
Recruitment Queries: 📧 recruitment@nottinghamcity.gov.uk
Technical Issues? 🔧 Support Portal
Terms & Conditions Link: 📄 View Here
Diversity & Inclusion
Nottingham City Council welcomes applications from underrepresented groups, including:
- Minority Ethnic communities
- LGBTQ+ individuals
- Disabled candidates
We firmly endorse fairness, flexibility, and inclusive work arrangements. Discuss flexible working options during the selection process if relevant.
Thank you for considering Nottingham City Council—a proud employer of over 11,000 talented individuals shaping Nottingham’s future.
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