Travel Chapter
Homeowner Account Manager
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Homeowner Account Manager
Location
Bath & Somerset (remote with regular travel to surrounding areas)
Employment Type
Permanent
Hours of Work
Monday to Friday, 09:00 to 17:30
We’re looking for a proactive, relationship-led Homeowner Account Manager to support our expanding portfolio across Bath & Somerset. You’ll manage a growing portfolio of holiday homes and play a key role in supporting both homeowner relationships and overall portfolio performance. This role blends commercial thinking, data analysis, homeowner engagement, and property quality improvements.
Core Responsibilities
Grow Bookings and Revenue
- Ensure each property is presented at its best with accurate, appealing descriptions
- Maintain high-quality, well-staged photography and highlight key selling features
- Create pricing strategies using data, competitor insights, and performance trends
- Proactively monitor booking pace to maximise revenue and occupancy
Build Strong Homeowner Relationships
- Become the trusted point of contact for your region’s owners
- Provide regular updates, visits, and performance reviews
- Identify potential issues early using guest feedback and reviews
- Confidently handle challenging conversations without escalation
- Support owner events and engagement activities
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Improve Property and Portfolio Quality
- Recommend décor updates, upgrades, and high-impact features
- Suggest ways to increase appeal, like allowing dogs or adding amenities
- Identify and remove barriers to bookings such as restrictive policies
- Review Property Quality Scores and advise on improvements
- Flag properties that cannot meet our required quality standards
General Responsibilities
- Collaborate with New Business to onboard new owners smoothly
- Stay up to date with relevant industry legislation
- Encourage referrals and always champion our company culture
- Manage time effectively to meet performance expectations
- Prioritise health, safety, and welfare in all aspects of the role
Requirements
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Essential
✔ Account management experience ✔ Strong ability to understand and interpret data ✔ Results-driven, with a focus on hitting and exceeding targets ✔ Excellent communication and influencing skills ✔ Customer-focused, with experience managing varied customers ✔ Confident with IT, including Excel and Outlook ✔ Property knowledge and strong regional awareness ✔ Proactive problem solver with excellent time management ✔ Able to work independently and follow processes clearly ✔ Full driving licence ✔ Able to work a small number of scheduled weekends
Desirable
🔹 Experience in holiday letting or real estate 🔹 Knowledge of the holiday property industry 🔹 Photography or interior design skills
Key Metrics
- Portfolio revenue
- Average bookings per property
- Blended commission
- Property visits and owner contacts
- Quality of communication
- Net Promoter Score (NPS)
- Property quality score
- Guest feedback
- Reducing controllable churn
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