M Group Technology & Communications
HOP Technician
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HOP Technician
M Group Telecom is empowering the future of telecoms with innovative network solutions, playing a key role in shaping a fully tech-enabled future. We deliver full network cycle services for both fixed and mobile operators.
In our mobile networks team, you’ll help keep communities connected by surveying, designing, installing, and maintaining critical infrastructure like private 5G networks, small cells, and Smart Cities solutions—ensuring society runs smoothly while prioritising safety, client-centricity, and collaboration.
Explore growth and success at M Group Telecom, where we foster a friendly, fun, and respectful environment that fuels innovation at every stage of your career.
HOP Technician – Network Delivery Team
Location: Primarily based near M Group’s Diseworth office (commutable distance preferred), with remote availability for meetings and project needs across the UK.
Job Type: Full-time / Permanent
You play a critical role in delivering secure telecoms infrastructure—working with our mobile networks team to ensure the smooth handover of projects from build to client acceptance.
As a HOP Technician, you’ll specialise in Hand Over Packs (HOPs), guaranteeing the technical and administrative integrity of every delivery—the foundation of client trust.
With strong intra-company collaboration and a process-focused mindset, you’ll bridge teams to achieve detail-oriented, on-time, and high-quality outcomes.
What You’ll Be Doing
Your core responsibilities include:
- Managing and quality-checking Hand Over Packs (HOPs) – Ensuring all documentation is accurate, complete, and compliant before submission to clients.
- Collaborating across Build, Delivery, and Project teams – Aligning workflows, mitigating risks, and driving smooth project transitions.
- Maintaining live project trackers and databases – Tracking milestones, SLAs, and dependencies to optimise delivery timelines.
- Generating progress and performance reports – Keeping stakeholders informed with data-driven updates.
- Supporting HSE and administrative tasks – Including Risk Assessments (RAMS) and compliance reporting via MyRewards, REC supplies, and Resource Management.
- Improving processes – Continuously refining systems, standards, and workflows to bolster efficiency across the board.
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The role thrives within a fast-paced, team-player culture: boosting accountability, reducing errors, and eliminating red tape.
What You’ll Bring
- Telecoms delivery experience – In HOP, project support, or site-based site service roles (ideally with small cells, private networks, or Smart Cities infrastructure).
- Proven reliable quality assurance – Demonstrated ability to catch inaccuracies, flag discrepancies, and ensure first-time-right submissions.
- Taming complexity – Great with managing multiple priorities, organising resources, and keeping deadlines flexible yet agile.
- Practical IT skills – Competent in Excel (data manipulation, pivot tables), MS Project, SharePoint, and key project tools.
- Primer on telecoms HOP processes – Familiarity with pre-acceptance checks, vendor/SOPs, and client expectations is beneficial.
- Soft integration skills – Clear communication, situational analysis, and relationship-building with engineers, planners, and commercial teams.
- Problem-solving mindset – Proactive in coutising issues, offering optimisations, and upholding internal and external SLAs.
- Certifications are not mandatory but candidates with knowledge of Telecoms Management Systems, HASCP, or related standards will progress more rapidly.
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What’s In It For You
Joining M Group Telecom means growing professionally within a supportive company culture. These benefits support you both inside and outside work:
- Pension scheme: Matching contributions or additional support for long-term financial well-being.
- Access to healthcare: 24/7 online GP service and broader Employee Assistance Programs.
- Financial well-being support: Pay-as-you-earn matching scheme, salary sacrifice for bikes/van schemes.
- Comprehensive leave entitlement: 25 days + 8 bank holidays per year.
- Wellness discounts: MYREWARDS portal – protect health with extra earnings via Health Care Cash Plan (dental, physiotherapy, optician use).
- Parental support: Enhanced maternity, paternity, and adoption leave.
- Recognition: Reward and recognition scheme rewarding excellence.
Due to absolute confidentiality on some projects, roles sometimes close early—apply promptly to guarantee consideration.
⚠️ Third-party background checks, including potential drug & alcohol testing during onboarding, will be part of the recruitment process.
#MGroupT #INDNAT – Help deliver a connected future that matters. 🌐
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