Recovery Focus
HOPE Recovery Navigator
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Location: 243 Shalesmoor, Sheffield, S3 8UG
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £25,877.80 - £34,240 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
We are looking for a compassionate and proactive Hope Worker to join our team. In this role, you will support individuals affected by substance misuse by providing practical, person-centred support that promotes recovery, reduces harm, and encourages long-term positive change.
You will work closely with service users, healthcare professionals, pharmacies, and partner agencies to help people build healthier, more stable lives. This is a community-based role requiring flexible working across a variety of settings, including community venues, outreach locations, pharmacies, and service users' homes through home visits and welfare checks. Occasional weekend work is required to meet the needs of the service.
Our approach is recovery-focused, trauma-informed, and built on developing positive, trusting relationships that empower individuals to achieve lasting recovery.
Our Values
- Honest – Open, realistic, and building trusted relationships.
- Committed – Passionate about delivering the best outcomes.
- Inventive – Creative, adaptable, and driven to improve services.
What You'll Do
Service Delivery & Support
As a Hope Worker, you will:
- Support individuals to achieve and sustain positive recovery outcomes while reducing the risks associated with substance misuse.
- Complete assessments, risk assessments, support plans, and regular reviews.
- Deliver brief and extended interventions that encourage positive behavioural change.
- Undertake walk-in assessments, referrals, and triage activities.
- Work alongside Recovery Coordinators to support structured recovery pathways.
- Provide practical support to improve wellbeing, resilience, confidence, and community engagement.
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Outreach & Community Engagement
You will provide flexible, community-based support through outreach, home visits, welfare checks, community sessions, pharmacy partnerships, and engagement activities across Sheffield. This includes:
- Delivering outreach, in-reach, and cross-reach activities.
- Encouraging service users to engage with treatment and recovery plans.
- Working collaboratively with families, carers, community organisations, and partner agencies where appropriate.
- Supporting individuals to access healthcare, housing, welfare benefits, education, training, and employment opportunities.
Health Promotion & Harm Reduction
You will:
- Provide advice and education on safer drug use, safer sex, and blood-borne viruses, including HIV and Hepatitis B and C.
- Support needle exchange services in both fixed-site and community settings.
- Work with pharmacies and local partners to increase access to naloxone.
- Deliver harm reduction training and contribute to health promotion and prevention initiatives.
Supporting People with Complex Needs
You will support adults experiencing a range of complex and multiple needs, including substance misuse, homelessness, mental health challenges, offending behaviour, and social isolation. This includes:
- Supporting individuals using alcohol, opiates, non-opiates, IPEDs, NPS, and over-the-counter medications.
- Working alongside partner agencies to coordinate support.
- Managing a small caseload of individuals requiring intensive, multi-agency intervention.
- Helping individuals access services that promote recovery, independence, and long-term stability.
Professional Responsibilities
You will also:
- Deliver training and awareness sessions to colleagues, partner organisations, and the wider community.
- Maintain accurate case records, reports, and documentation.
- Participate in supervision, training, and continuous professional development.
What You'll Need
Essential
- NVQ Level 3 in Health & Social Care (or equivalent), or willingness to work towards achieving it.
- Experience supporting vulnerable adults, including those affected by substance misuse, mental health challenges, homelessness, or social exclusion.
- Strong communication, organisational, and interpersonal skills.
- The ability to build effective professional relationships while maintaining appropriate boundaries.
- Confidence working independently in community settings and collaboratively as part of a multidisciplinary team.
- A flexible, proactive approach with the ability to respond to varying levels of need.
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Desirable
- Experience working in outreach or community-based services.
- Knowledge of harm reduction and recovery-oriented practice.
- Experience working in partnership with statutory and voluntary sector organisations.
To review the Job Description CLICK HERE
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date
2026-07-28
Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.
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