Practice Plus Group
Hospital Administrator
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About The Role
UNLOCK YOUR BEST WORK LIFE
make a difference for every patient
Are you an organised and confident communicator who thrives in a busy, people-focused environment? We have an exciting opportunity for a Patient Pathway Coordinator to join our friendly team at Practice Plus Group Surgical Centre, Gillingham (formerly Will Adams NHS Treatment Centre).
This role is ideal if you enjoy working in a fast-paced, call-centre-style setting where most communication takes place over the telephone. You’ll be handling a high volume of calls and working in a busy, sometimes noisy office, supporting patients through every step of their healthcare journey — from referral to treatment.
If you’ve previously worked from home or in a one-to-one environment, please note that this position is fully on-site and team-based, with lots of interaction throughout the day.
What you'll be doing
As a key member of our administrative team, you’ll:
- Be the first point of contact for patients, GPs, and clinical teams — primarily via phone calls.
- Manage patient referrals, pre-assessments, and bookings, ensuring every detail is accurate.
- Handle a high volume of calls with professionalism, empathy, and efficiency.
- Coordinate appointments, arrange transport or translation services, and update patient records.
- Support clinical teams by processing outcomes and scheduling follow-up care or surgical procedures.
- Maintain confidentiality and provide excellent customer service, even under pressure.
- Contribute to a positive team atmosphere in a lively and collaborative office environment.
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What we'll look for in you
As An Experienced Administrator, You’ll Bring
- Excellent communication and listening skills — especially over the phone
- Proven administrative experience, ideally in a busy customer service or call-centre-style role
- Strong IT and data entry skills (Word, Excel)
- The ability to stay calm and professional when handling multiple calls and priorities
- A team-focused mindset and a flexible, proactive attitude
Experience in healthcare or medical administration would be an advantage, but we’re equally happy to hear from people with transferable customer service skills from other fast-paced environments.
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What you can expect in return;
- Salary: £24,804 per annum
- 37.5 hours per week
- 25 days annual leave (increasing with service) plus bank holidays
- Access to a wide range of wellbeing and lifestyle benefits
- Ongoing support and development opportunities to help you grow in your role
To apply for the role, click on the link below. If you have any questions, contact sarah.melder@practiceplusgroup.com in our resourcing team.
Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date – for that reason it is encouraged that you do not delay in your application.
Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the UK.
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