Rapport Guest Services
Hospitality Assistant
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Hospitality Assistant
We are seeking an energetic and professional Hospitality Assistant to join our dynamic Rapport team of 3.
This role supports all client-facing and internal hospitality needs, including event and meeting catering, kitchen and supply management, and coordination of internal breakfasts and lunches. The successful candidate will help set up event and meeting spaces, work with external contractors, manage consumables such as milk and fruit orders. We are looking for someone proactive, hands-on, and attentive to detail, who delivers consistently high service standards in a fast-paced environment.
Type of Contract
- Full-time, permanent
Hours
- 32 per week (Monday-Thursday, however, flexible on Fridays on a rare occasion for events. On a shift rota basis with regular shifts of 7:30 AM – 4:30 PM or 9 AM – 6 PM, however, flexibility is required between 7 AM – 8 PM for events)
Salary
- £27,200
What Will You Get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
- Provide full operational support for all events taking place in client suite and internal event spaces.
- Support to include coordinating catering options, ordering food and beverages (F&B), setting up F&B in event spaces, providing on-hand event support as required, and assisting with post-event clear-up alongside onsite cleaning and reception teams.
- Coordinate external contractors for events.
- Assist with standard meeting-room setups, ensuring rooms are prepared accurately and on time.
- Monitor and order meeting-room catering supplies, maintaining appropriate stock levels, including handling catering leftovers.
- Assist with internal lunches and breakfasts, including setup and clear-down.
- Monitor, order, and distribute milk and fruit deliveries.
- Set up breakout areas and tea points each morning, ensuring food offerings are refreshed and well-maintained throughout the day.
The Ideal Candidate Will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Full of personality, not afraid to get stuck in.
- Can liaise with senior stakeholders including EAs to partners and senior client.
- Be courteous and helpful to colleagues.
- Be punctual and ensure service readiness.
- Communicate effectively with all colleagues, demonstrating a positive approach.
- Provide assistance and cover according to business needs.
- Take an active role in the ongoing development of the team and the common goals we strive to achieve.
- Continuously seek opportunities to improve and innovate service delivery.
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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