St Monica Trust
Hospitality Assistant (Village)
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Hours
20 hours per week, Monday to Friday 10:30 - 14:30
Hourly rate
£13.48 per hour plus weekend enhancement
Job Purpose
The Hospitality Assistants work closely with the Head Chef (Village) and Chef (Village) to provide a food and drink service in a welcoming, clean environment for our residents/customers in our village cafe.
Key Results
- Creates a welcoming environment for residents and customers in our village restaurants with a focus on customer service and providing a wide variety of food and drinks.
- Builds a rapport with residents.
- Provides a café/barista service in the village restaurants.
- Serves customers using the EPOS.
- Responsible for day-to-day cleanliness, hygiene and washing up after a food service.
- Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day.
- Removes waste.
Skills and Experience
Communication
- Write notes and messages – numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.
Thinking style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Identify and recommend learning and development areas for colleagues.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
Well-being and Values
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Collaborate with residents – tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues’ health or well-being.
- Understand the needs of older people and people with dementia (including willingness and motivation to learn).
- Aware of cultural and individual differences in all interactions and service areas.
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Working with others
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Flexible style, stepping in to support team members when required, including on other sites.
Other Skills and Qualifications
Essential
- Knowledge and experience of good food hygiene practices
- Knowledge of health and safety principles
- Good standard of general education
Desirable
- Barista trained
- Food hygiene qualification level 2
- Diploma (or NVQ) level 1 Catering/Food Service or equivalent
Experience
- Experience working in a busy café/restaurant environment
- Experience of working with older people
- Experience using an EPOS
Additional Information
Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Salary Ranges
£26,227.50 - £26,227.50
Time Type
Part time
If you have any queries
please email our Recruitment Team - recruitment@stmonicatrust.org.uk
Communities where older people flourish - connection, contribution, choice
We're committed to communities where older people flourish, and for us this means providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. We are a registered charity and not-for-profit offering a unique blend of welcoming retirement villages, specialist care homes and support for older people both in our communities and across our region. Because of the diverse nature of the Trust, there are a wide range of job opportunities – everything from care roles and nursing to housekeeping, catering, portering, administration, IT, HR, marketing, finance, and much more.
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Why work for us?
We offer a wide variety of benefits, including industry leading rates of pay, generous pension scheme, subsidised staff meals and excellent training and career development opportunities, to name a few. To find out more visit our careers page.
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St Monica Trust: A great place to work
About St Monica Trust
We have built a long-standing reputation for providing high quality care and support within our retirement villages and care homes. This is down to the exceptional people who work here - people who go the extra mile to build relationships with our residents and customers. We believe that’s it’s our dedicated team and our embedded values that make St Monica Trust such a great place to work. As a growing organisation, we are always on the look-out for caring, committed and professional people to join our team.
St Monica Trust is committed to fostering a diverse and inclusive environment for all employees and job applicants.
If you need assistance or an accommodation to complete the application process, please contact our recruitment team at recruitment@stmonicatrust.org.uk.
Stay connected
If you have any questions or would like to find out more, you can contact our friendly recruitment team by emailing recruitment@stmonicatrust.org.uk or calling 0117 949 4091.
Keep up to date with all latest news and developments from the Trust on our social media platforms:
- Facebook: @stmonicatrust
- Twitter: @St_Monica_Trust
- Instagram: @stmonicatrust
- LinkedIn: @St Monica Trust
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