Value Retail PLC
Hospitality- Department Manager
Bicester
$0/yr
Posted 2 days ago
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Hospitality- Department Manager
Head Barista / Team Leader (Position: Head of Ralph’s Coffee Team)
Overview
We are seeking a fantastic individual to lead our Ralph’s Coffee team!
Responsibilities
- Lead, support and develop the full coffee team, creating a positive, inclusive, and high-performing culture
- Take ownership of department performance, including sales, service standards, and overall customer experience
- Coach and develop team members at all levels, supporting their growth and progression
- Manage people processes (recruitment, onboarding, performance, and development)
- Set clear priorities and ensure effective daily operations across the café
- Collaborate with the Supervisor and Head Barista to ensure strong execution in both people leadership and coffee standards
- Oversee stock, cost control, and operational efficiency to support business performance
- Ensure all operational, hygiene, and safety standards are consistently maintained
- Lead by example by delivering a welcoming, customer-focused environment and resolving complex customer situations
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Qualifications
- Experience leading teams in a hospitality, retail, or customer-focused environment
- Strong leadership and people management skills, with the ability to develop and motivate others
- Commercial awareness and the ability to manage performance and results
- Effective communication and organisational skills
- Highly customer-focused with a proactive and solutions-oriented mindset
- Comfortable balancing people leadership and operational priorities
- A background or understanding of coffee preparation and café operations
- Willingness to continuously learn and develop
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Skills
People Management
Team Leadership
Operational Efficiency
Customer Experience
Recruitment
Onboarding
Performance Management
Cost Control
Stock Management
Hygiene and Safety Standards
Coffee Preparation
Café Operations
Communication
Organizational Skills
Conflict Resolution
Commercial Awareness