British and Irish Association of Zoos and Aquariums (BIAZA)
Hospitality & Events Manager
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Hospitality & Events Manager
Hospitality & Events Manager WWT Slimbridge (Centre) – South-West England
⏳ Closing Date: 31st July 2026
📧 Contact: Recruitment Team – recruitment@wwt.org.uk
💼 Sector: Hospitality/Catering
🔗 Type: Permanent, Full-time
💰 Salary: £28,683 per annum
⚠️ Hours: 5 days/week, including weekends and bank holidays
About the Role
As the Hospitality & Events Manager, you will oversee guest accommodation, corporate bookings, events, and functions, ensuring every visitor experiences the highest standards of quality, professionalism, and connection to wildlife conservation.
Your responsibilities will include:
- Delivering exceptional customer service and maintaining premium presentation standards.
- Collaborating with Catering Services and Kitchen Managers to maximise revenue, uncover commercial opportunities, and enhance WWT’s reputation.
- Creating meaningful guest experiences that tie WWT’s mission—restoring wetlands and their ecological significance—to personal interest.
Key Responsibilities
This full-time role involves managing guest bookings, client relationships, and on-site event delivery:
Core Accountabilities
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Accommodation:
- Supervise stays at Warblers Meadow and Bewick’s Lodge.
- Ensure consistent standards of cleanliness, comfort, and service.
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Event & Corporate Functions:
- Coordinate corporate hires, team-building days, private events (e.g., weddings, birthdays), and memorial services.
- Oversee internal staff functions with the same level of innovation and professionalism.
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Event Coordination:
- Align across departments (e.g., finance, reserves, catering, retail).
- Manage staffing, logistics, and timelines for seamless execution.
- Exceed client expectations on all fronts.
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Revenue & Commercial Growth:
- Develop new upselling techniques and sustain commercial opportunities.
- Use commercial acumen to drive event and booking success.
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Private Bookings & Client Relations:
- Build long-term relationships with corporate and individual clients.
- Address concerns and issues promptly and professionally.
Essential Requirements
To excel as WWT’s Hospitality & Events Manager, you will need:
✅ Leadership & Team Development:
- Proven experience as a catering or guest service team leader.
- Skills in coaching, developing, and leading high-performance teams.
✅ Customer Service & Soft Skills:
- Exceptional customer care with adaptable communication (written/verbal).
- Unwavering passion for creating outstanding guest experiences.
✅ Organisation & Problem-Solving:
- Ability to manage seasonal promotions and campaigns with creative adaptability.
- Analytical and solution-oriented mindset.
✅ Collaboration:
- Strong ability to work across teams (e.g., finance, catering, operations).
- Negotiation and relationship-building with external suppliers.
✅ Administrative & Technical Skills:
- Proficient in booking systems, spreadsheets, and Microsoft 365.
- High attention to detail and planning.
✅ Commercial Awareness:
- Experience in driving revenue growth via upselling and identifying strategic opportunities.
About Us
WWT (Wildfowl & Wetlands Trust) is a global charity dedicated to restoring and protecting wetlands. Our mission is more urgent than ever, and we stand behind some of the most innovative conservationists and hospitality practitioners in the sector.
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💡 Why join us?
- Make a tangible difference: Contribute to wetland restoration and environmental conservation.
- Join a passionate team: Benefit from the shared mission-driven spirit of our colleagues.
- Support personal growth: Develop within a supportive and inclusive environment.
Why You’ll Love Working at WWT
Work-Life Balance & Wellbeing
- 33 days annual leave (38 days after 5 years service), including flexibility to choose bank holiday scheduling.
- Free entry to any WWT wetland centre—fun for colleagues and their families.
Rewards & Benefits
- Free parking & secure bike storage.
- Discounts on shopping and memberships for colleagues.
- Cycle-to-Work scheme.
- Employer pension scheme with a contributory plan to secure your future.
- Generous life assurance (up to 3 times your salary) for financial peace of mind.
Additional Support
- Access to expert personal, workplace, and financial advice (via Employee Assistance Programme).
Commitment to Equality & Diversity
WWT proudly welcomes applications from all backgrounds. Selection is based solely on merit, ensuring fairness and inclusion in every process.
📞 Apply Now: 🔗 Visit this vacancies link for details and to submit your application: WWT Job Listing
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