Sodexo
Hospitality Experience Manager
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Full Time
Monday to Friday | Shifts between 6:30am and 6:30pm
Circa £48,000 per annum (DOE)
Excellent Sodexo Benefits Package
Opportunities for Career Development
Hospitality Experience Manager
Surrey, KT18 5UX
Create experiences people remember.
This isn't your typical hospitality management role. As our Hospitality Experience Manager, you'll be the face of hospitality within a prestigious corporate environment, creating exceptional experiences for clients, visitors, and colleagues every single day.
From welcoming VIP guests and hosting corporate events to ensuring beautifully presented food, immaculate hospitality spaces, and outstanding customer service, you'll lead from the front, setting the standard for excellence across every aspect of the operation.
We're looking for someone who brings energy, personality, and professionalism. Someone who naturally builds relationships, thrives in a customer-facing environment, and takes pride in the details that transform good service into an unforgettable experience.
Working alongside talented chefs and hospitality teams, you'll oversee conference and events, restaurant and hospitality services, ensuring every customer interaction reflects the premium standards we're known for.
If you love hospitality, enjoy being visible, inspire people around you, and understand that exceptional experiences are created through outstanding food, service, and attention to detail, we'd love to hear from you.
What you'll be doing
Every day will be different, but you'll be responsible for delivering a first-class hospitality experience from start to finish.
You'll:
- Lead hospitality, conference, and event services across our flagship corporate environment.
- Be the face of hospitality, confidently hosting clients, senior stakeholders, and VIP visitors.
- Ensure every event is delivered seamlessly with exceptional attention to detail.
- Work closely with the kitchen team to ensure food quality, presentation, and service consistently exceed expectations.
- Maintain exceptional presentation standards across all hospitality suites, meeting rooms, and dining spaces.
- Inspire, coach, and develop front-of-house and kitchen teams, creating a culture built around pride, teamwork, and exceptional service.
- Build strong relationships with clients, understanding their expectations, and exceeding them at every opportunity.
- Take ownership of hospitality budgets, stock control, and financial performance, ensuring commercial success alongside outstanding customer satisfaction.
- Identify opportunities to enhance service, improve efficiency, and maximize revenue.
- Support food production when required, bringing your understanding of catering operations and food preparation to the wider team.
- Ensure compliance with Food Safety, Health & Safety, and company standards at all times.
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What we're looking for:
You'll be an experienced hospitality professional who understands what outstanding customer experience looks like and has the confidence to lead teams in delivering it.
You'll have:
- Experience leading hospitality, conference, events, or premium catering operations.
- A passion for delivering exceptional customer experiences and creating memorable events.
- A naturally engaging personality with the confidence to host corporate clients and senior stakeholders.
- Strong leadership skills with experience managing and developing successful teams.
- Excellent organizational skills and exceptional attention to detail.
- Commercial awareness with experience managing budgets, financial performance, and operational efficiencies.
- A good understanding of food production and kitchen operations. Previous chef or catering experience is essential.
- The ability to remain calm, organized, and hands-on in a fast-paced hospitality environment.
- Knowledge of Food Safety legislation, with IOSH, NEBOSH, or equivalent qualifications desirable.
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Why join Sodexo?
At Sodexo, we're passionate about creating exceptional experiences, not only for our clients and customers, but for our colleagues too. This is a rare opportunity to combine the excitement of premium hospitality with something increasingly hard to find in our industry – a genuine Monday to Friday working pattern.
You'll work within a flagship corporate environment where quality, innovation, and customer experience are at the heart of everything we do, while enjoying the support, stability, and career opportunities that come with one of the world's leading employers.
Alongside a competitive salary, you'll benefit from:
- Monday to Friday working pattern
- Opportunities for professional development and career progression
- Unlimited access to wellbeing support
- Employee Assistance Programme
- 24/7 Virtual GP
- Employee Discounts Scheme
- Pension Scheme
- Learning and development opportunities
- Bike to Work Scheme
- Enhanced family-friendly and leave policies
A little more about Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As a global leader in services that improve Quality of Life, we operate in 55 countries, serving more than 100 million consumers every day through our unique combination of food, facilities management, and workplace services.
We're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from people of all backgrounds and experiences and are proud to be a Disability Confident Leader and Forces Friendly employer.
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