Ham Polo Club
Hospitality General Manager
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Hospitality General Manager
Direct Report: Events & Sponsorship Manager
Works closely with: Executive Chef, Events & Partnership Manager
About Ham Polo Club
Ham Polo Club was founded by true polo enthusiasts 100 years ago and it continues to thrive as London’s last remaining polo club, thanks to the same passion. It is rich in spirit, community, and a standard of polo that is genuinely enjoyed by both players and spectators.
As a distinctive London institution with nearly 30 acres of green space beside Richmond Park and along the Thames, it creates an atmosphere few venues in the city can rival.
Ham Polo Club remains one of the UK’s most authentic polo venues, defined not by glamour, but by tradition, commitment, and an enduring love for the sport. The Club attracts a wonderfully diverse audience: from long-established London circles to young newcomers and families with children. These varied groups interact effortlessly, creating a uniquely warm, inclusive, and vibrant environment.
The Opportunity
For the 2026 season, and in response to the evolving needs of the Club and its Members, Ham Polo Club is bringing its hospitality division in-house. This represents an exciting new chapter in the Club’s history.
We are seeking passionate, motivated individuals who share our values and enthusiasm, and who want to play a meaningful role in shaping the future of the Club. This is a unique opportunity to:
- Contribute to an institution.
- Leave a meaningful impact.
- Be part of a team that takes pride in delivering exceptional experiences for our Members and guests.
Purpose of the Role
As the Hospitality General Manager, you will:
- Lead and coordinate all guest-facing operations.
- Deliver an exceptional, polished hospitality experience across:
- Daily service.
- High-profile events.
- Ensure service excellence.
- Maintain a seamless event execution.
- Foster a refined atmosphere, reflecting the prestige and standards of the Club.
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Front of House Operations & Guest Service
- Deliver exceptional guest service, ensuring:
- A professional, welcoming, seamless experience for members, guests, and visitors.
- Build rapport with regulars and members, enhancing the clubhouse community experience.
- Handle guest inquiries, resolve complaints, and ensure positive outcomes.
- Monitor dining room flow to guarantee:
- Smooth service.
- High hospitality standards.
- Drive sales through:
- Upselling.
- Delivering exceptional guest experiences.
- Collaborate with:
- The Executive Chef in pre-shift briefings to coordinate service and kitchen operations.
- Support:
- Event planning and event delivery.
- Floor plan creation and layout.
- Manage:
- Operational set-up and pack-down across all clubhouse events.
Staff Management & Team Culture
- Train, supervise, and motivate FOH team, promoting:
- High service standards.
- A positive team environment.
- Manage staffing rotas on a weekly basis.
- Lead:
- Pre-shift briefings.
- Allocate responsibilities.
- Support staff development.
- Create staff rotas and manage labour resources in line with business needs.
- Maintain a positive, professional, and collaborative working culture.
- Handle disciplinary matters professionally, promoting accountability and teamwork.
- Ensure staff follow correct procedures during:
- High-pressure service periods.
Events, Floor Plans & Operational Support
- Assist office staff with:
- Restaurant bookings.
- Floor plans.
- Event preparation.
- Liaise with:
- External suppliers.
- Groundsmen.
- Contractors.
- Ensure layouts, safety, and service requirements are met on the day.
- Lead:
- FOH set-up.
- Close-down procedures.
- Maintain operational standards and cleanliness.
- Work closely with the Executive Chef, ensuring:
- Smooth event execution.
- Guests receive a premium experience.
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Systems, Compliance & Safety
- Maintain and update:
- In-house POS systems (Square).
- Staff rostering tools.
- Ensure:
- Hospitality standards comply with health, safety, and hygiene regulations.
- External operators are aware of standard operating procedures at the Club.
- Facilitate oversight of external activities.
- Train staff in:
- Operational procedures.
- Safety.
- Service standards.
- Manage:
- Stock-taking.
- Clubhouse orders.
- Implement efficient systems for smooth operations.
Skills & Experience Required
Essential
- Proven experience in:
- FOH management within high-end hospitality or private clubs.
- Strong:
- Leadership skills (ability to motivate and develop a team).
- Communication and interpersonal skills.
- Excellent:
- Organizational skills.
- Multitasking abilities.
- Experience in:
- Event-led venues.
- Managing floor plans.
- Co-ordinating large-scale service.
- Proficiency with:
- POS systems (Square).
- Staff rostering tools.
- Ability to:
- Maintain professionalism and composure in fast-paced environments.
- Apply health, safety, and hygiene standards in hospitality.
- Flexibility to work evenings, weekends, and event days.
Desirable
- Experience in:
- Private clubs.
- Polo clubs.
- High-end hospitality events.
- Familiarity with:
- Event planning software.
- Operational systems.
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