Harvey Nichols
Hospitality Host/Hostess
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Hospitality Host/Hostess
Host/Hostess – Leeds Brasserie
Harvey Nichols is looking for an energetic, service-driven Host/Hostess for our Leeds Brasserie to be the welcoming face of our venue, the very first impression our guests receive.
About the Role
As our Host/Hostess, you’ll ensure each guest enjoys a seamless, friendly, and elevated hospitality experience from the moment they arrive. This includes:
- Warmly greet and welcome guests upon arrival.
- Manage reservations and maintain an organised waitlist.
- Escort guests to tables and provide menus.
- Coordinate with servers and bar /kitchen teams for smooth service flow.
- Handle incoming calls and guest enquiries professionally.
- Keep the reception area clean, organised, and inviting.
- Resolve guest concerns courteously when needed.
- Assist with special requests and guest needs.
- Support hospitality events and ensure a seamless attendee experience.
- Maximise sales through up‑selling and recommendations.
- Deliver the highest standards of customer service.
- Promote all services, activities, and offerings across the Fourth Floor and store.
- Operate the cloakroom efficiently and securely when required.
- Maintain strong menu and drinks knowledge to guide guests confidently.
- Follow all Health & Safety regulations.
- Uphold high standards of personal presentation.
- Achieve personal KPIs.
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Is This You?
- Do you have experience in hospitality or customer service (preferred)?
- Are you passionate about customer service and have a customer-focused mindset?
- Do you have excellent communication and interpersonal skills?
- Are you able to stay calm and professional under pressure?
- Do you possess strong organisational skills and attention to detail?
- Do you have strong problem‑solving skills, flexibility and adaptability?
- Are you a positive team player.
- Have you got basic knowledge of reservation systems and POS software (a plus)?
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What’s next?
If you are already thinking of the statement piece you’ll wear on your first day and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
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