Hospitality Management Degree Apprenticeship

An opportunity to complete a fully funded Degree Apprenticeship across 3 years with Red Carnation Hotels, in partnership with the University of Gloucestershire. Complete a Degree whilst gaining practical operational experience in luxury hotels in the hospitality industry.

Requirements

• 112 UCAS points, which is equivalent to 3 A Levels in: Any (grade BBC)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Patience
• Passion for Hospitality
• This apprenticeship involves shift work including weekends, bank holidays and evenings.
• Bar work will also include handling alcohol which all apprentices are required to complete.

Responsibilities

• Reception:
  • Welcoming guests and completing check-ins/check-outs
  • Handling guest enquiries
  • Processing reservations and amendments
  • Supporting VIP arrivals
  • Managing guest requests and complaints
  • Using hotel property management systems
• Housekeeping:
  • Conducting room inspections
  • Supporting room attendants
  • Monitoring quality standards
  • Managing guest requests
  • Learning inventory and linen control processes
• Restaurant:
  • Greeting and serving guests
  • Taking orders
  • Setting up dining areas
  • Delivering food and beverages
  • Maintaining service standards
  • Building menu and product knowledge
• Bar:
  • Preparing and serving beverages
  • Supporting bar operations
  • Engaging with guests
  • Learning stock control procedures
  • Maintaining cleanliness and presentation standards
• Governance Frameworks: Lead and take responsibility for the project management plan as required by the governance structure. Apply techniques and project management methodologies as appropriate, dependent upon project complexity and criticality to the organisational environment in which a project is being delivered. Maintain, review and communicate a project business case for approval through the stages of a typical project lifecycle ensuring continued value for money and continued alignment with organisational objectives.
• The Business Environment: Identify and analyse the context, opportunities and challenges presented by projects in a range of organisational settings, appreciating the differences within both large and small organisations and in different industry sectors and the consequent need for tailoring. Identify the operating constraints that apply to projects including ethical, legal and regulatory considerations. This may include the green economy and the impacts of strategies for achieving net carbon zero by 2050.
• Stakeholder and communications management: Lead and take responsibility for the identification and analysis of internal and external stakeholders and their impact on the project. Manage an effective project communication plan across stakeholders with different cultural and physical barriers. Analyse information and communicate with stakeholders incorporating elements of feedback to understand and measure the effectiveness of planned communications. Effectively listen and influence others through negotiation and persuasion.
• Control of projects in terms of time, cost and quality: Manage the project within the constraints of time, cost and quality. Control expenditure and produce status reports as required, including control of costs against budgets, forecasting, and establishing performance indicators as required by funding sources. Measure progress and actual costs against plans to determine a full understanding of project performance. Identify, achieve and maintain quality standards appropriate to the context and specific requirements of project activities.
• Risk Management: Ensure that project risks, opportunities and issues are addressed using quantitative and qualitative methods to categorise risks and their impacts. Identify, evaluate and implement appropriate mitigation strategies, ensuring that mitigation actions are incorporated into the project plan and are implemented should they develop into issues. Manage risk through the regular review of a risk management plan, adopting appropriate strategies to manage both threats and opportunities.
• Commercial and Contract management: Maintain and evaluate different commercial contract and procurement types to select appropriate options for specific programmes and projects. Support effective contract management and the achievement of programme and project outcomes.
• Project Change Control: Dependent upon the size and complexity of a project, define and apply a recognised process to manage change in projects. Make effective decisions in the interests of a range of stakeholders with regards to change requests. Handle change within different project management methodologies.
• Schedule Management: Evaluate requirements and methods for data capture and analysis in a project environment. Evaluate project schedule integrity including identification and resolution of scheduling problems. Apply resource acquisition and management techniques to balance programme and project needs against resource demand. Negotiate the allocation and scheduling of internal and external resources to meet programme and project demands.