BaxterStorey
Hospitality Manager
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Hospitality Manager
Location: Silverstone, Northamptonshire
Salary: £40,000 - £45,000 per annum
Company Description
Premier location with around 1,000 on-site staff, delivering a high-end service spanning our main restaurant, retail outlets, and hospitality areas. Oversees all operations in hospitality suites and dining rooms, collaborating with marketing and communications to ensure exceptional visibility and exposure. Offers varied food and drink experiences within high-calibre dining environments.
Operating as a 7-day business, the role primarily follows Monday to Friday working hours, though flexibility may be required during peak periods.
# Benefits
- 28 days holiday: Including bank holidays
- Birthday leave
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension scheme and life insurance
- Discounts via Perkbox app (high-street shopping, holidays, cinema)
- Wellbeing hub
- Employee assistance programme
- Cycle-to-work scheme
# About the Role
At BaxterStorey, we believe every interaction is an opportunity to create lasting impressions. We are seeking a Hospitality Manager—a visionary leader who inspires their team to exceed expectations at every turn.
This role, based in Silverstone, Northamptonshire, involves leading a multi-faceted team to deliver an outstanding corporate hospitality experience. You’ll work closely with clients, stakeholders, and cross-department teams, modelling our core values and fostering a culture of exceptional delivery.
The ideal candidate thrives in a dynamic environment, balancing leadership with creative innovation. You’ll be responsible for shaping an inspiring workplace where every guest experience reflects our commitment to brilliance—from impeccable food standards to sustainable practices.
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# Key Responsibilities
- Lead and inspire direct reports to uphold consistently exceptional standards
- Build strong, collaborative relationships with clients and key stakeholders, ensuring seamless communication
- Develop teams through mentoring, training, recognition, and empowerment
- Foster a culture of excellence, combining innovation, outstanding customer service, and meticulous attention to detail
- Drive business-critical KPIs, including:
- Health & Safety compliance
- Sustainability initiatives
- Financial performance
- Strategic Governance
- Create and maintain budgets, while driving commercial success
- Prioritise, multitask, and manage projects in a fast-paced environment under pressure
- Ensure alignment with BAXTERSTOREY VALUES, reflected in daily leadership and operations
# Requirements
Essential:
- Proven experience as a Hospitality Manager or similar senior leadership role in corporate contract catering, corporate hospitality, or high-end event/hotel management
- Deep understanding of corporate and private dining markets
- Passion for food and hospitality with an obsessive dedication to service excellence
- Ability to motivate, train, and empower teams while delivering exceptional results
- Strong financial acumen with skills in budgeting and driving commercial performance
- Excellent delegation, influencing, and communication skills (both verbal and written)
- High organisation and time management skills with flawless attention to detail
- Ability to work effectively under pressure in a fast-paced environment
- Demonstrated ability to strategically think and resolve challenges
- Commitment to BaxterStorey Core Values
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# About BaxterStorey For nearly 20 years, BaxterStorey has transformed spaces and experiences, ensuring every client—whether in an office, stadium, cathedral, or educational institution—receives unparalleled hospitality. We believe in fostering a career-first culture that enhances teams through continuous growth, mentorship, and development.
Our philosophy? ‘Better’ is a daily habit. Here, you’ll:
- Accelerate your career in high-end hospitality
- Be supported through leaderless mastery: Tough challenges with unmatched rewards
- Grow within our collaborative community, respected for being visionary, positive, and purposeful
# BaxterStorey Values We adhere to five foundational principles:
✔ Always Visionary We lead the way—that’s why we challenge conventions and strive for set NEW standards.
✔ Wholeheartedly Positive We thrive on enthusiasm, reflecting our passion in food and teamwork. Positivity fuels creativity and continuity.
✔ Creative Collaborative We embrace diverse perspectives to fuel innovation, transforming challenges into opportunities together.
✔ Forever Conscious We uphold responsibility throughout, protecting the planet and supporting our local communities.
# Why Join Us? We are proud to be an inclusive employer, welcoming applications from:
- All genders, ages, abilities, sexual orientations, races, religions, and socio-economic backgrounds
At BaxterStorey, we are: Committed to equity, diversity, and inclusion (ED&I) Dedicated to creating an environment where everyone thrives Striving to set the industry standard for inclusive hospitality Hungry for talent, warmly considering candidates for potential and hunger to learn—not perfection
Bring your bold ideas, passion, and unique perspective—let’s reshaping hospitality experience together.
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