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How You’ll Do It
- Supervise the team in providing best-in-class service on a daily basis
- Coach and develop the team and drive Associate engagement
- Uphold operating procedures and service and safety standards, especially Guest Satisfaction
- Ensure all Guest areas are staffed and functioning efficiently
- Delegate tasks
- Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
- Focus on business metrics to drive performance
- Maximize profit and revenue
- Perform other operational duties as assigned by your manager
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What We’re Looking For
- 5+ years of restaurant, hotel or golf course management experience, with at least 1 recent year as an Assistant General Manager or General Manager in a restaurant, hotel, or golf environment
- High school diploma or equivalent
- Excellent communication, time management and organization skills
- Ability to work on a team
- Energy and enthusiasm
- A high level of self-awareness, receptivity to change and integrity
- Ability to work in extreme weather conditions for extended periods
- Availability to work varied shifts, including evenings, weekends and holidays
- Ability to stand and walk for long periods, including maneuvering up and down stairs
- Ability to obtain required licenses and certifications for your location
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Skills
Team Supervision
Coaching
Guest Satisfaction
Operational Procedures
Time Management
Communication
Organization
Self-Awareness
Integrity
Energy
Enthusiasm
Safety Standards
Performance Metrics
Profit Maximization
Task Delegation
Adaptability
Location