Creative, Décor & Fit-Out Coordination

• Work closely with the Production Team to support the planning and delivery of décor, fit-out, and branding requirements across hospitality areas.
• Coordinate hospitality requirements with internal departments and external suppliers to ensure all areas are delivered in line with operational needs and brand standards.
• Support the implementation of hospitality concepts, layouts, and environments across all hospitality products.
• Attend planning meetings with Production, Marketing, and suppliers to ensure hospitality requirements are captured and communicated.
• Review layouts and plans to ensure spaces are practical and support the intended hospitality operation.
• Monitor supplier timelines and deliverables, escalating any concerns to the Senior Hospitality Operations Manager where required.
• Support the management of décor, fit-out, and branding suppliers throughout the planning and delivery process.
• Ensure supplier information, schedules, and documentation are maintained and communicated to relevant stakeholders.
• Participate in post-event reviews to identify opportunities for improvements to hospitality environments and operational delivery.
• Support the ongoing development and enhancement of hospitality products and event spaces.

Supplier & Contract Management

• Manage relationships with hospitality suppliers, contractors, and service providers throughout the planning and delivery process.
• Ensure suppliers deliver against agreed contracts, scopes of work, service level agreements, and operational requirements.
• Monitor supplier performance and support the implementation of KPI and SLA frameworks.
• Coordinate supplier planning meetings, operational reviews, and event readiness checks.
• Support procurement processes by obtaining quotations, reviewing supplier proposals, and identifying opportunities for efficiencies and cost savings.
• Ensure supplier documentation, insurance, risk assessments, and compliance requirements are completed within agreed deadlines.
• Assist in the management of supplier agreements, contract renewals, and tender processes.
• Build strong supplier relationships to encourage innovation, continuous improvement, and value creation across the hospitality portfolio.

Financial & Commercial Management

• Support the Senior Hospitality Operations Manager in managing operational budgets and expenditure.
• Track supplier costs and event spend to ensure budgets are controlled and financial targets are achieved.
• Ensure purchase orders, invoices, and supplier documentation are processed in accordance with company procedures.
• Identify opportunities to improve operational efficiencies and reduce costs without impacting service delivery.

Compliance & Governance

• Ensure hospitality suppliers and contractors comply with company policies, procedures, and event regulations.
• Support contractor accreditation and operational compliance processes.
• Ensure all required operational documentation is completed accurately and within agreed timelines.
• Support health and safety planning and ensure operational activities are delivered in accordance with venue requirements and legislation.

Team Standards & Responsibilities

• Support the Senior Hospitality Operations Manager in delivering departmental objectives.
• Provide guidance and support to Hospitality Coordinators, Event Executives, and temporary event staff.
• Foster a positive and collaborative working culture across the hospitality team.
• Lead by example through professionalism, accountability, and operational excellence.
• Support the development of team members through coaching, knowledge sharing, and best practice.

Key Relationships

• Senior Hospitality Operations Manager
• Hospitality Sales Team
• Catering Team
• Public Events Team
• Marketing Team
• Finance Department
• Revenue and Ticketing Team
• IT Department
• Venue Team
• External suppliers

Skills, Knowledge, and Expertise

Required

• Minimum 3 years' experience within hospitality, venue, or event operations.
• Experience delivering large-scale hospitality or live events.
• Experience managing suppliers and contractors.
• Strong organisational and project management skills.
• Excellent communication and stakeholder management abilities.
• Commercial awareness and understanding of event budgets.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong problem-solving skills and a proactive approach.
• Excellent attention to detail.
• Advanced Microsoft Office skills.
• Full UK Driving Licence.
• Flexible approach to working hours, including weekends and event periods.
• Accepts and meets stretching targets

Desirable

• Experience within a premium hospitality environment.
• Experience working within motorsport, sports, or large event venues.
• IOSH qualification.
• First Aid qualification.
• Experience working with CRM, ticketing, and event management systems.

Behaviours & Competencies

• Professional and confident communicator.
• Strong organisational and planning skills.
• Proactive and solutions driven.
• Collaborative team player.
• Calm under pressure.
• Takes ownership and accountability.
• Demonstrates initiative and continuous improvement.
• Builds positive relationships with stakeholders and suppliers.
• Delivers consistently high operational standards.