LGH Hotels Management Ltd
Hospitality Service Manager
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Hospitality Service Manager
Hospitality Service Manager (Multidepartmental Management Role)
Hotelier: Liverpool Inn Sure Hotel Collection by Best Western
The Opportunity
In close partnership with the Operations Manager and General Manager, the Hospitality Service Manager plays a critical role in driving high standards across the hotel operation. This is a hands-on, multifaceted role that provides exposure across all departments—from front of house to operations—while nurturing talent and fostering a culture of excellence.
You’ll work alongside an experienced team to create an environment where staff feel empowered, motivated, and invested in delivering outstanding guest experiences. This role is ideal for those seeking to evolve their career, step beyond departmental silos, and develop confidence across all areas of hotel management.
Key Responsibilities
- Support the General Manager in overseeing seamless hotel operations
- Lead and coordinate hands-on work across all departments, ensuring efficiency and a guest-centric service
- Mentor, guide and inspire a team of Hospitality Service Experts, fostering growth and accountability
- Establish clear direction and standards to align teams with excellence in guest service
- Take ownership of team engagement, training and continuous development
- Model high performance to set and maintain strong standards across all areas
- Help build a positive, values-driven culture where both guests and colleagues feel valued and supported
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Benefits
Our competitive benefits package includes:
- Discounted room rates across the Best Western hotel portfolio
- Employee Assistance Programme (24/7 access for advice or support)
- Refer-a-friend reward scheme (£500–£1,000 per referral)
- Corporate health plan and online health portal
- Free eye care and access to extensive employee discount schemes (e.g., groceries, fashion, holidays, travel)
- Pension scheme contribution
- Free meals while on duty
- Cycle to Work Scheme (with earnings-backed cycling schemes from Halfords)
About The Hotel
The Liverpool Inn is an 81-bedroom hotel centrally located in Liverpool City Centre, blending traditional charm with modern comfort.
About Us (LGH Hotels Management)
An expanding hub in UK hospitality, LGH Hotels Management operates 42 hotels under globally recognised brands, including Crowne Plaza, Holiday Inn and Best Western.
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We seek driven professionals who are passionate about guest satisfaction, team leadership and delivering exceptional service. If you’re eager to develop your skillset, support across operational roles, and be part of a thriving industry leader, this is your opportunity.
Why this role is for you?
- Are you an experienced Head of Department ready to take your next career step?
- Do you enjoy leading by example, hands-on coaching and energy-driven teamwork?
- Do you take satisfaction from mentoring and developing others?
- Are you a strong communicator, likable, and adept at creating engaging work environments?
- Does the idea of learning through variety, building cross-departmental confidence, and making an impact excite you?
If you’re hospitality-driven, love building resilient teams and aiming to soar in your career, this multipeer role offers a clear progression platform, mentorship and the chance to reshape service standards from the ground up.
Join us and contribute to the future of hospitality—where every guest experience matters.
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