LGH Hotels Management Ltd
Hospitality Service Manager - Nights
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Hospitality Service Manager - Nights
Night Hospitality Service Manager – Holiday Inn Glasgow Airport
The Opportunity
When the sun sets, and our guests are tucked away in their rooms, Hospitality Service Managers oversee our night operations. You may be the first and last person a guest sees—first impressions count. As a hospitality manager, success depends on confidence, friendliness, and professionalism. You’ll need strong communication skills, leadership abilities, and the drive to deliver an exceptional experience.
In this role, you’ll:
- Greets and manages guest interactions throughout the night shift
- Acts as the primary point of contact for guest queries, complaints, or special requests
- Oversees late-night operations to ensure smooth, high-standard execution
- Leads and motivates the night team with professionalism and energy
Benefits
- Employee discounts - Enjoy up to 50% off bedroom rates across all LGH Hotels locations
- IHG Employee Room Benefit Program – Access discounted stays across IHG’s global portfolio
- 24/7 Employee Assistance Programme – Confidential support for personal or professional challenges
- Refer-a-friend scheme – Earn £500–£1000 per successful referral
- Comprehensive health benefits (Hospital Plan, Online Health Portal, Eye Care)
- Discounted shopping & services – Access hundreds of deals (supermarkets, fashion, travel, utilities, days out, and holiday discounts)
- Defined contribution pension scheme
- Free meals while on duty
- Cycle-to-Work scheme – Save on cycling equipment through Halfords’ partnership
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Ideal Candidate
You’ll thrive in this role if you have:
- Relevant experience managing night operations in busy hotels
- A proactive, positive mindset with strong customer service skills
- Exceptional oral and written communication to handle interactions professionally
- Hands-on expertise with:
- Opera and Delphi (hotel management systems)
- Microsoft Office (word processing, Excel, etc.)
- Leadership ability to motivate and drive teams effectively
- A passion for delivering outstanding guest experiences
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The Hotel
Holiday Inn Glasgow Airport sits directly within the Glasgow International Airport complex, offering: ✔️ 24-hour bus links to the city centre (10 minutes away) ✔️ Prime access from the M8 motorway ✔️ Modern comfort – 300 guest bedrooms ✔️ Meetings & Events facilities for corporate clients
About Us
Join LGH Hotels Management, a UK-wide operator with a 42-strong hotel portfolio. Our brand portfolio includes globally recognised names such as: 🏨 Holiday Inn 🏨 Crowne Plaza 🏨 Best Western
Strategically located in prime destinations, LGH is the ideal choice for those seeking a dynamic career in hospitality. Be part of our team and help shape the future of UK hospitality!
Check out Holiday Inn Glasgow Airport with our virtual tour!
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