The University of Manchester
Hospitality Services Team Leader
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Hospitality Services Team Leader
We are seeking a motivated and collaborative individual to join our team as a Hospitality Services Team Leader. This role offers an exciting opportunity to lead staff for the highest attainable standards in the provision of hospitality services, liaising with and referring to the Hospitality Service Manager as required, within a dynamic and inclusive environment.
You will be responsible for:
- Lead the Hospitality team for the consistent attainment and delivery of agreed technical service, hospitality and customer care standards, whilst exercising professionally supportive and motivational leadership at all times.
- Ensure that all hospitality services are continually prepared and delivered in a timely and consistent manner to the agreed quality standards and/or Service Level Agreements (SLAs), as agreed with and under the guidance of the HSS.
- Undertake team leadership for the unit team via agreed ‘best practice standards’, in liaison with the HSS.
About You
We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:
Essential Criteria:
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- Regulatory Framework (RFQ) Qualifications Level 1 or other equivalent professional qualifications in hospitality and/or demonstrable professional skills and knowledge to the requirements of the post gained through relevant industry experience
- Level 2 (formerly Basic) Food Hygiene qualification (course provided)
- An awareness of basic service operating and customer Care/service standards required within the role
- Basic knowledge of Health and Safety relating to the role
- Sound written communication skills commensurate with the requirements the post
Desirable Criteria:
- A working knowledge of operational compliance for Health & Safety Regulations related to Hospitality business operations, including an up-to-date knowledge of the latest requirements
- Level 3 (formerly Intermediate) Food Hygiene qualification
- Performance team leadership knowledge and skills to the requirements of the post, gained within a similar role in a comparable working environment
Our benefits include:
- Generous employer pension contribution
- Christmas closure across all departments outside of annual leave and bank holidays
- Purple Place employee discount platform
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For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.
We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.
Enquiries About The Role, Shortlisting And Interviews
- Name: Natalia Pyszka
- Email: natalia.pyszka@manchester.ac.uk
General enquiries and administrative support
recruitmentservices.people@manchester.ac.uk
Technical and job portal support
https://jobseekersupport.jobtrain.co.uk/support/home
This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.
Applications close at midnight on the closing date.
Further particulars (with person specification) linked below.
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