AccorHotel
Host (All-day Dining), The Savoy Hotel
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Host (All-day Dining), The Savoy Hotel
Host
Food & Beverage – Gallery
Location: London – The Savoy Salary: £38,900 (including service charge) Hours: Full-time, including weekends & public holidays Reports to: Restaurant General Manager Department: Food & Beverage (All-day-dining: Gallery)
About The Role
As a Host at The Savoy, you will be the welcoming face of our world-famous 5-star luxury hotels. You’ll play a pivotal role in delivering an unforgettable experience to our guests—whether through friendly service, expert menu guidance, or understanding their needs from the moment they arrive.
You’ll be inspired by our colleague-centric culture—where staff are treated like colleagues, not just employees—and part of a team dedicated to innovation, excellence, and luxury hospitality.
This role is perfect for someone who: ✔ Thrives in a fast-paced, high-energy environment ✔ Enjoys creative problem-solving under pressure ✔ Has a clear passion for luxury service
Your Responsibilities
Your role is central to the guest experience—ensuring every visit to The Savoy is exceptional. Key duties include:
Guest Experience & Sales
- Deliver a Forbes 5-star service, with a personalised and professional touch, focused on memorability.
- Guide guests through menu selections with an enthusiastic and knowledgeable approach.
- Handle reservations efficiently, sensitive to other guests’ booking details while maintaining a welcoming ambiance.
- Upsell responsibly while enhancing the guest’s dining experience.
- Share hidden gems about Savoy stories, promotions, and food preparation techniques.
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Administrative & Operational Tasks
- Adhere to health & safety policies, especially around food and beverage handling.
- Manage stationery, menu printing, and any other administrative logistics to keep service seamless.
- Maintain a polished, 5-star appearance, embodying our Sa bem structure (style, attitude, behaviour, approach, mindset).
Other Expectations
- Be multi-skilled—colleagues are called upon to rotate skills based on operational needs.
- Stay emotionally intelligent—adjusting guest interaction levels depending on preferences.
About The Savoy
We are The Savoy—the original British luxury hotel, awarding winning for 75 years, and a home for world leaders, royalty, and legends. Our legacy meets innovation, delivering five-star luxury with warmth and creativity.
Recognised with: 🏆 Top 10 Best Places to Work 2025 (Sunday Times) 🏆 HR Excellence in Employee Experience & HR Team of the Year 2025 🏆 Best Talent Development Team of the Year (Institute of Hospitality, 2025)
We strive to make every special memory last—because for us, our success is built on making yours exceptional.
Requirements
Essential Criteria
- 1-2 years of serving/hosting experience in luxury hospitality (solitaire, hotel dining, etc.).
- Strong passion & understanding of 5-star service standards.
- Natural empathy— reads people effortlessly and tailors guest interactions.
- Quick-thinking, resourceful—able to problem-solve in real-time without hesitation.
- Polished demeanour—always calm, courteous, and professional.
- Ability to work well under pressure in a highly dynamic environment.
- Team player—collaborates on our aflo system (aflo Business software).
- Fluent in speaking & written English at a professional level.
- Willingness to work after-hours, including whole weekends and public holidays.
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Desirable Qualities
- Knowledge of POS systems or Open Table administration.
- WSET or other industry certifications (such as SAQA—South African Wine Tasting).
- Familiarity with PMS/Systems (such as Opera) for efficient operations.
Why Join The Savoy?
You get exceptional benefits that enhance both work and life balance:
💰 Competitive package: Salary + DoS (direct overriding allocation) relates to service charge. 🧺 31–33 holiday days (including paid public holidays, plus a free holiday in London after probation). 🏆 Lottery rewards: Progressive discount rewards (Savoy, Fairmont, Raffles) + 40% off our most iconic experiences, from Afternoon Tea to Gordon Ramsay’s restaurant at Dodgers. 🏋️ Health & well-being: Cashback on costs for groceries, gym membership discounts at Virgil Active, a complimentary laundry service for all colleagues. ⚬ Plus: Cycle-to-work scheme, travel support, pension, life assurance coverage, season ticket loan scheme, and free English classes.
Application: Directly contact The Savoy Job Type: Permanent – Full-time Accreditation: Fairmont
Your ambition meets our standards. Let’s make memories together.
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