Fairmont Hotels & Resorts
Host (All-day Dining), The Savoy Hotel
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Host (All-day Dining), The Savoy Hotel
Job Title: Host
Company Description
The Savoy is one of the world’s most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025 HR in Hospitality Awards 2025:
- Excellence in Employee Experience
- HR Team of the Year
- HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster Institute of Hospitality Awards 2025 – Talent Development Team of the Year
Department: Food & Beverage – All-day-dining: Gallery
Inspired and supported by: Restaurant General Manager Salary: £38,900 (including service charge)
Key Responsibilities & Accountabilities
Your core focus is delivering a memorable and professional Forbes 5-star service experience across all our Food & Beverage (F&B) outlets. Your responsibilities include:
- Providing guests with enthusiastic knowledge sharing about our F&B offerings
- Ensuring all standards, policies, and procedures are followed to foster luxury guest experiences
- Maintaining a professional, smart, and neatly groomed 5-star appearance
- Delivering an extraordinary service experience in line with the highest industry standards, with a distinctive personal touch
- Assisting guests with menu choices in an informative and enthusiastic way
- Taking reservations with all required details in a welcoming and friendly manner
- Acting as a revenue booster through upselling and creative promotional initiatives
- Sharing knowledge of the menu, promotions, preparation, and general hotel operations, including Savoy history and stories
- Adhering to all health & safety standards when handling food and beverage
- Performing administrative tasks, including printing menus and managing stationery requisitions
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What You Will Need (Essential)
- 1-2 years’ experience in serving or hosting, preferably in a luxury hospitality environment
- Passion for and deep understanding of 5-star hospitality principles and their implementation
- Empathy and interpersonal skills, with an ability to build rapport and gauge guests’ preferred interaction levels
- Quick thinking, being resourceful, and able to solve problems on the spot
- Calm demeanour under pressure, always remaining courteous
- Ability to perform well under pressure in a fast-paced and changing environment
- Strong collaborative team player with diplomacy and adaptability
- Willingness to work rotating shifts, including weekends and public holidays
- Fluent spoken and written English
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Desirable
- Basic knowledge of POS (Point of Sale) systems
- Understanding of OpenTable reservations
- Industry-related certifications (e.g., WSET)
- Basic understanding of PMS systems (e.g., Opera system)
Note: Due to the nature of luxury hospitality, flexibility across roles is encouraged. You may be asked to carry out varying tasks to meet guest and operational needs.
Career Benefits
- Competitive salary with pension and life assurance
- 31–33 days of annual leave (including public holidays)
- Wellbeing and healthcare cashback through Perkbox
- Exclusive discounts:
- 25-50% off at Savoy, Fairmont, Raffles, Accor hotels (including family/friends rates)
- 50% off at American Bar, Beaufort Bar, Afternoon Tea, Spa, Florist, and select Gordon Ramsay Restaurants
- 20% off at other Gordon Ramsay Restaurants and Restaurant 1890
- Free stay at The Savoy after probation completion
- Danistry (Trade Union for Hospitality) membership
- Colleague lounge, interfaith prayer room, and wellness facilities
- Laundry services for all colleagues
- Gym access and Virgin Active membership discount
- Cycle-to-work scheme
- Season ticket loan for commuting
- Employee assistance programme
- English classes, optician reimbursements, and discounts on travel and retail.
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