Relais & Châteaux
Host
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Host
Host (All-Rounder) – Gilpin Lake House
About the Role & Company
At Gilpin Hotel & Lake House, we combine two luxurious, secluded parts of the Lake District—Gilpin Hotel and Gilpin Lake House—into one seamless operations. Part of Pride of Britain Hotels and a member of the prestigious Relais & Châteaux, we offer an exclusive retreat where warmth, intuition, and immaculate service converge.
As a Host (All-Rounder), you’ll craft the serene and thoughtful atmosphere that embodies our quiet luxury – from thoughtful arrivals to effortless departures, ensuring every guest feels attended to with genuine care and precision.
Key Responsibilities
- Welcome & Hosting: Greet guests with natural warmth and confidence, ensuring each interaction feels personal and exceptional, from arrival to departure.
- Seamless Guest Flow: Oversee daily rhythms—breakfast service, housekeeping, afternoon tea, spa movements, guest requests, and evening turndown—ensuring smooth transitions and pristine surroundings.
- Housekeeping & Presentation: Maintain public areas, reset rooms, replenish amenities, and uphold understated luxury standards with meticulous attention to detail.
- Cross-Departmental Collaboration: Work closely with Spa, Estates, Housekeeping, and Front Office teams to address maintenance needs, enhance privacy, and uphold Gilpin’s signature calm and order.
- Events Leadership: Lead private events, celebrations, and exclusives with the Front Office, executing flawless, detail-oriented occasions.
- Guest Advocacy: Anticipate needs, resolve issues discreetly, and deliver comfort with grace and discretion—all while reinforcing our brand promise of heartfelt care and quiet luxury.
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Requirements
✨ What We’re Looking For
- A natural flair for hosting and creating unforgettable guest experiences.
- Impeccable attention to detail and pride in presentation.
- Confidence in sole operating duties and teamwork within a small, close-knit collective.
- Flexibility, initiative, and a calm, professional demeanour.
- While hospitality experience is desirable, personality, attitude, and adaptability are paramount.
This role demands versatility—housekeeping, front desk, events coordination, and personalised service—so we’re seeking a talented all-rounder who’s passionate about delivering luxury with integrity.
Why Join Us?
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The Gilpin Lake House experience isn’t just work—it’s inspiration. Nestled in the Lake District, our supportive team, stunning surroundings, and rich rewards make this a standout opportunity:
✾ Generous Benefits:
- Meals on shift, uniform provided, and generous gratuities (£234–£526/month on average, depending on experience).
- 40-hour weekly schedule.
- Company benefits: Free canteen, events, pension, Gym membership, on-site parking, and on-gove transport assistance.
- Discounted food/drinks and relaocation support may be available.
✾ Impact & Recognition: Work in a 5 AA Star-rated hotel with Michelin Keys, while being part of the Relais & Châteaux community—an association of 580 exceptional luxury properties worldwide. Earn between £26,624 to £28,704 plus lucrative gratuities.
✾ Community & Growth: Become part of a beloved, understated luxury brand where authentic human connection drives success. Flexible team players nurture careers here.
Ready to bring warmth, charm, and expertise to one of the Lake District’s finest retreats? Apply now and shape the envy-inducing hospitality experience that Gilpin delivers.
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