Point A Hotels
Host Leader - Reception Supervisor
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Host Leader - Reception Supervisor
Host Leader – Front of House (Management)
Location: Point A Hotel London Kings Cross
We’re seeking a confident, guest-focused Host Leader to champion seamless operations and energy in our front-of-house setting.
About the Role
You’ll thrive at the centre of action, leading reception teams with energy and precision. Responsibilities include:
- Setting the standard for exceptional guest service
- Efficient shift management to ensure smooth operations
- Resolving queries with professionalism and confidence
- Maintaining service excellence from check-in to departure
- Close collaboration with management
- Daily shift planning and team coordination
- Guiding staff during peak times
This role suits someone who leads by example, loves hospitality, and averages £30,462 (annually, 40-hour contract).
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Why Join Point A Hotels?
-Premium salary: £30,462 per annum (40-hour contract) -33 days annual leave -Queensway Reward & Recognition Scheme -Annual London brand awards, plus Wagestream & EachPerson discounts -Exclusive guests/family rates across all hotels -A dynamic, inclusive team culture with frequent gatherings -Career growth in a rapidly expanding brand
What We’re Looking For
✔ Confident leader, role model for team performance ✔ Exceptional customer service, strong communication ✔ Shift management skills:BRON/YTR management, team support ✔ Proactive & solutions-focused, with discretion in resolutions ✔ Trustworthy, reliable and commitment to excellence ✔ Strong organisation in chaotic environments (multitasking) ✔ Flexibility: shift adherence including weekends ✔ Positive attitude, eager to develop
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Additional Requirements
✔ Right to work in the UK ✔ Ability to commute to the hotel
About Point A Hotels
Low-cost industry challenger delivering trend-led, highly styled stays in vibrant city hubs. We’re all about simplicity and excellence, paired with big career growth.
Perfectionists welcome! This role fits someone who: 🌟 Thrives in pace 💡 Takes ownership on the frontline 🚀 Golden chance to grow in fast-moving hospitality
About Queensway
Family-owned since 1973, we shape meaningful hospitality memories. Portfolio includes hotels, Starbucks/KFC, residentials and premium club venues, spanning the UK and beyond.
All about people. All about creating magical guest moments.
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