Eastlands Venue Services Limited
Host
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Medlock Square
Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year-round destination for culture, leisure, and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co-op Live arena.
Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city-defining experiences. Manchester is known worldwide for its sport, music, and entertainment — and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast-growing destinations.
At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all-day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high-quality hospitality all week long and across the events calendar.
About The Role
As a Host, you will be the first and last point of contact for our guests, creating a warm, confident, and memorable welcome across our premium restaurant environments.
This is a role rooted in elevated, lifestyle-led hospitality, where every interaction contributes to the guest experience. You will help create a sense of arrival that feels personal, seamless, and effortless while ensuring guests are cared for throughout their visit.
Working closely with the Restaurant Management team and Front of House colleagues, you will support reservations, manage guest flow, and ensure every guest receives exceptional service from the moment they arrive until they depart.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
On matchdays and major events, you will help deliver a high-volume VIP hospitality operation while maintaining the same attention to detail, professionalism, and guest focus expected within our premium venues.
You Will Be Responsible For
Guest Welcome & Experience
- Provide a warm, professional, and engaging welcome to all guests, creating a positive first impression of the venue.
- Build rapport with guests while ensuring individual needs, preferences, and special occasions are recognized wherever possible.
Reservations & Guest Flow
- Support the management of reservations, seating plans, waitlists, and guest communications.
- Assist in maintaining efficient table flow and pacing while ensuring guests are seated promptly and accurately.
Matchday & Event Operations
- Support the delivery of premium hospitality experiences during matchdays and major events.
- Help manage guest arrivals, queues, and wayfinding while maintaining exceptional service standards in busy environments.
Standards & Presentation
- Maintain exceptional personal presentation and uphold the highest standards across all guest arrival and reception areas.
- Ensure the host stand and surrounding areas remain organized, welcoming, and guest-ready at all times.
Guest Communication
- Respond professionally to guest enquiries, requests, and feedback, escalating concerns where appropriate and always seeking positive outcomes for guests.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills, Knowledge & Expertise
Essential
- Previous experience in a host, reception, guest services, or customer-facing hospitality role
- Passion for delivering exceptional guest experiences
- Excellent communication and interpersonal skills
- Confident, professional, and approachable manner
- Strong organizational skills and attention to detail
- Ability to remain calm and professional in busy service environments
- Flexible approach to working evenings, weekends, and event days
Desirable
- Experience within premium, luxury, or lifestyle hospitality environments
- Experience using reservations systems such as SevenRooms, OpenTable, or similar
- Experience within restaurant, hotel, event, or stadium hospitality operations
- Experience working with VIP guests and premium service environments
Why Join Us?
- Private Medical Insurance (Vitality) – including Virtual GP access and rewards
- Group Life Assurance – 4x salary paid to your nominated beneficiary
- Birthday Day Off – an extra day to celebrate
- Complimentary Meals on Shift – breakfast, lunch, fruit, and hot drinks
- Employee Assistance Programme & Wellbeing Platform – including counselling support
- Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
- Company Pension Scheme
- Generous Holiday Allowance – plus bank holidays
- Career Development Opportunities – with progression across the campus
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills