Marriott
Hotel Cleanliness Supervisor - London Marriott Canary Wharf
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POSITION SUMMARY
As a Hotel Cleanliness Supervisor, you will support the Housekeeping leadership team in delivering exceptional cleanliness, presentation, and service standards throughout the hotel. You will oversee the day-to-day operation of assigned floors and public areas, ensuring guest rooms are inspected to brand standards, room status accuracy is maintained, and housekeeping associates are supported to deliver an outstanding guest experience. You will work closely with Front Office and Engineering, and other departments to coordinate operations, resolve issues efficiently, and maintain a safe, welcoming, and well-presented environment for guests and associates.
Key Responsibilities
- Inspect guest rooms, public areas, and service areas to ensure cleanliness and brand standards are consistently achieved.
- Supervise, support, and coach housekeeping associates to deliver excellent performance and service.
- Assign work, monitor progress, and ensure daily housekeeping operations run efficiently.
- Coordinate with Front Office and Engineering teams to resolve room discrepancies and maintenance issues.
- Respond promptly and professionally to guest requests, concerns, and service needs.
- Maintain accurate room status updates, inspection records, reports, and housekeeping documentation.
- Monitor inventory, supplies, equipment, and lost property procedures within assigned areas.
- Ensure compliance with health, safety, security, and company policies and procedures.
- Lead by example, promoting teamwork, professionalism, and high service standards at all times.
What is in it for you
In addition to a competitive salary and investment in your professional development, you will have access to a wide range of benefits, including:
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- 28 days holiday (including Bank Holidays), increasing with length of service
- Pension scheme participation
- Life Assurance coverage
- Annual performance review and salary progression
- Complimentary gym access
- Free meals while on duty
- Dry-cleaning services
- Complimentary enrolment in BenefitHub with access to retail discounts
- Marriott Discount Card with global hotel and F&B benefits
- Employee Assistance Programme
- Training and development opportunities
- Recognition awards and celebrations
Qualifications
- Previous experience in housekeeping, hotel operations, or a similar hospitality environment.
- Previous supervisory or team leadership experience preferred.
- Strong attention to detail and commitment to quality standards.
- Excellent communication, organizational, and guest service skills.
- Ability to lead, motivate, and develop a team in a fast-paced environment.
- Good level of spoken and written English.
- Flexible, proactive, and able to work effectively both independently and as part of a team.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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