Whitbread
Hotel Duty Manager
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Hotel Duty Manager
Hotel Duty Manager – Cockermouth Premier Inn | 16 Hours Per Week (Up to £13.86/Hour)
LOCATION: Egremont Road, Cockermouth, CA13 0QX JOB REF: 185013-4492 ADVERTISED: 02 Jul 2026
About the Role
We're recruiting for a Duty Manager at our Cockermouth Premier Inn.
Step into a role where you’ll lead a team to ensure our guests receive a welcoming, safe, and outstanding hotel experience. Whether you’ve previously managed teams in retail or any other industry, this progressive management opportunity is your next step.
In this permanent (non-zero hours) role, you’ll guide your team to deliver exceptional customer service, maintain high standards across all areas of the hotel, and drive a dynamic, inclusive, and high-performing workplace.
You’ll contribute to: Hotel operations | Guest experience | Team leadership | Health & safety compliance
Key Responsibilities
As the Duty Manager, your role will include:
- Team Leadership: Guide a reliable, high-performing team with experience from a retail or customer-facing background.
- Customer Excellence: Ensure every guest leaves with a positive, memorable experience.
- Operations: Oversee hotel running smoothly, balancing tasks like health & safety compliance, booking management, and guest feedback.
- Encouragement & Growth: Inspire others while fostering an environment where talent and confidence can flourish.
- Inclusivity: Champion a workplace where diversity and uniqueness are celebrated—where leadership opportunities are open to all.
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Management Focus Areas:
✔ Customer Service – Excellence in every interaction. ✔ Team Performance – Developing and motivating colleagues. ✔ Day-to-Day Operations – Managing safety, health & compliance, and standards. ✔ Continuous Improvement – Identifying and implementing enhancements.
Requirements
We’re seeking a natural leader with management experience— particularly from retail or team-based environments. You’ll thrive in this role if you:
- Lead by example: Have prior experience leading teams or departments.
- Communicate clearly: Excellent interpersonal and organisational skills are non-negotiable.
- Stay focused: Ability to anticipate needs, manage challenges, and motivate employees.
- Value diversity: Embrace inclusion, flexibility, and flexible support in both recruitment and culture.
- Passion for hospitality: If you’ve remained inspired by customer service, you’ll love shaping this experience.
No prior Premier Inn/Whitbread experience necessary—but your existing skills are everything!
Recruitment Details
Terms
- Hours: 16 hours per week
- Pay Rate: Up to £13.86 per hour (day shift).
- Contract Type: Permanent (No zero-hours contracts)
- Start Date: Immediate
- Role Experience Relevance: Leaders-in-training with transferable skills remain highly eligible.
Location:
Egremont Road, Cockermouth, CA13 0QX
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Why Work Here?
Whitbread Benefits 🔹🔹🔹
✅ Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals at all Whitbread restaurants*. ✅ Pension & Savings: Access our company pension scheme and save with our Save-as-You-Earn plan. ✅ Discounts: Take advantage of exclusive offers on insurance, travel, cinema, supermarkets & more. ✅ Career Growth: Join Whitbread’s Careers Worth Staying For—benefit from a clear, structured career progression plan.
*Hungry and eager to learn? With training on our simple admin systems, you’ll hit the roof early!
Inclusion at Whitbread
We believe everyone’s passion for success has a place here. At Premier Inn: 🏳️ Diverse & inclusive leadership prioritises you no matter your gender (women especially encouraged), background, or identity. 🛑 No barriers exist—we support adjustments, part-time and flexible working where possible. 🌈 Commitment to Under-Represented Groups: LGBTQIA+, people with disabilities, and ethnic minorities are especially welcomed to build their future.
Speak to us about: ✔ Workplace adjustments ✔ Part-time or flexible work options
Ready to Apply?
Submit your interest by mentioning [Job ref: 185013-4492].
Joining our team means staying relevant—whether you’re just starting your management career or ready to level up even further!
Note: Advertised live 02 Jul 2026.
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