Whitbread
Hotel Duty Manager
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Hotel Duty Manager – Burton On Trent East Premier Inn
Location: 82 Ashby Road East, Burton On Trent, Staffordshire DE15 0PU
Role: Hotel Duty Manager
Contract Type: Permanent (no zero-hours contracts!) Hours: 20 hours per week Pay Rate: Up to £13.86 per hour (day shift)
About the Role
Join Premier Inn’s Burton On Trent East team as a Duty Manager—where leadership, customer service excellence, and your proactive attitude shape a legendary guest experience.
This opportunity is ideal for someone with retail or team-lead experience looking to step into management. You’ll oversee operations, ensure exceptional hospitality, and inspire a team that stands out for its reliability, efficiency, and warmth.
Immediate start—all relevant leadership experience counts.
Key Responsibilities
- Lead buried when the team to deliver unmatched customer service, ensuring guests enjoy safe, welcoming, and memorable stays.
- Manage day-to-day hotel operations, from health & safety standards to housekeeping, front desk, and team coordination.
- Utilise your retail or team-lead experience to handle challenges with clarity, professionalism, and innovation.
- Maintain relationship with housekeeping, restaurant teams, and third parties to ensure frictionless collaboration.
- Ensure clarity through effective communication and training, fostering a motivated team culture.
- Keep records to monitor updates accurately, maintaining transparency.
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What You’ll Bring
Essential
- Demonstrated success in team leadership (retail, customer-facing, or hospitality a plus).
- Strong organisational and time-management skills, with a detail-oriented approach.
- Confidence in decisions under pressure and the capability to resolve guest concerns efficiently.
- Commitment to inclusivity and diversity—preferable if from under-represented communities (women, ethnic minorities, LGBTQIA+, disabled, or ex-criminal backgrounds).
Nice to Have
- Recognisable name in Premier Inn—the ability to simplify processes and introducing new systems (PGI).
Why Join Premier Inn?
Healthcare comes first, but your career growth can too. As one of the UK’s ** fastest growing hotel chains,** Premier Inn thrives on leadership—and we encourage yours.
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Benefits
- Training & Support: Gain a policy reference, earn while developing a career map within Whitbred. Flexible and “do it your way” mentality.
- £500 bonus for consultants: Hit your opening targets and earn bonus guarantee.
- Premier Hospitality Card: Enjoy 60% off historic Premier Inn rooms and 25% off meals in all Whitbread restaurants.
- Pension scheme and Savings plans: Competitive investment opportunities.
- Whitbread Benefits Card: Discounts on multiple products: travel, supermarkets, cinemas, even mobile or telephone bills. Experience spectacular must-have treatments at a low cost!
Diversity & Inclusion
Premier Inn thrives on difference. If you are a part of an under-represented group such as LGBTQIA+, ethnic minorities, disability community, or those with non-traditional backgrounds, we strongly encourage applications.
We’re listening. Speak to us about: ✔ Adjustments for better accessibility. ✔ Flexible work arrangements (including part-time). ✔ Returning to work incentives.
Job Reference: 182026-4492 Advertised: 26 Jun 2026
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