Whitbread
Hotel - Duty Manager
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Duty Manager - Premier Inn Maidstone Sandling
About the Role
We are currently recruiting for the role of Duty Manager at Premier Inn Maidstone Sandling. This position offers a varied and rewarding opportunity to lead our dream team and ensure every guest experience is welcoming, safe, and exceptional.
This 30-hour-per-week, permanent role pays up to £13.86 per hour (day shift). No zero-hours contracts here—we are invested in your career for the long term.
Location: Museum of Kent, Lock Ln, Maidstone ME14 3AU
What You’ll Bring
We are looking for a dedicated professional with leadership experience—preferably in retail or another sector where team leadership drives results. Key traits include:
- Proven experience in managing teams
- Strong focus on delivering outstanding customer service
- Ability to inspire and develop others, fostering a collaborative and results-driven culture
What You’ll Do
As the Duty Manager at Premier Inn Maidstone Sandling, you’ll:
- Lead a reliable, high-performing team to ensure the smooth running of our hotel
- Apply your leadership experience in areas such as:
- Staff management and coordination
- Maintaining health & safety standards
- Creating exceptional guest experiences
- Provide exceptional customer service and resolve guest concerns with confidence
- Enforce operational standards while supporting your team’s growth and development
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Why Join Us?
We pride ourselves on being an inclusive organisation that values diversity and removes barriers. Come join us for:
Training and Career Growth
- Ongoing training from day one, including simple administration systems to streamline your role
- Clear career pathway to help you progress within Whitbread
Employee Benefits
- Whitbread Benefits Card: Enjoy 60% off Premier Inn rooms and 25% off meals in all Whitbread restaurants
- Pension and saving schemes: Access to a company pension and a save-as-you-earn scheme
- Discounts and offers: Discounts available on shops, utilities, travel, cinema visits, and supermarkets
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Inclusivity Commitment
We are committed to building an environment where everyone can thrive regardless of background, experience, or personal circumstances. We particularly welcome applications from:
- Women
- Ethnic minorities
- People with disabilities
- Members of the LGBTQIA+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or using other LGBTQIA+ terms)
Speak to our team about workplace accommodations, part-time working, or flexible arrangements—we will support you where possible.
Requirements
- Experience managing teams in a retail or customer-facing role
- Strong leadership and communication skills
- Commitment to excellent customer service and operational excellence
Terms
- Hourly rate: Up to £13.86 per hour (day shift)
- Contract type: Permanent position
- Hours: 30 hours per week
Job ref: 183483-4492 Advertised: 01 Jul 2026
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