Whitbread
Hotel - Duty Manager
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Duty Manager – Shrewsbury North (Harmer Hill) Premier Inn
Location & Contract
- Base: Shrewsbury North (Harmer Hill), Premier Inn (full address to be provided)
- Hours: 40 hours per week
- Pay: Up to £13.86 per hour (day shift)
- Contract: Permanent (no zero-hour contracts)
- Start: Immediate, with all leadership experience relevant
About the Role
Join Premier Inn as a Duty Manager in Shrewsbury North (Harmer Hill) and lead a passionate team to deliver our unmatched hotel experience. You’ll be responsible for ensuring every aspect of our hospitality—from operations to exceptional guest service—runs smoothly.
This role is ideal if you’ve led teams in retail or previous management roles, thriving in environments where outstanding customer service is key.
At Premier Inn, we believe in developing talent at every stage of your career. Whether you’re starting here or stepping into leadership, your skills and aspirations will be nurtured, and your team will inspire you.
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Key Responsibilities
-
Leadership & Team Management:
- Manage a reliable, high-performing team to ensure smooth hotel operations
- Utilise your retail management experience to inspire and lead
- Maintain health & safety standards and implement best practices
-
Customer Experience:
- Deliver exceptional guest service from reception to room service
- Address guest feedback and ensure satisfaction
-
Operational Excellence:
- Coordinate front-of-house and back-of-house management
- Meet performance targets while maintaining hotel standards
Requirements & Commitments
- Successful leadership experience in retail, hospitality, or another people-focused environment
- Excellent communication and organisational skills
- Inclusivity & Adaptability:
- We pride ourselves on being an inclusive, diverse workplace—under-represented groups (e.g., women, ethnic minorities, LGBTQIA+ communities, people with disabilities) are strongly encouraged to apply
- We accommodate flexible, part-time, and workplace adjustments where possible
- Enthusiasm for Whitbread’s values and a passion for creating memorable guest experiences
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Why Work at Premier Inn?
Career Growth & Training
- Immediate, hands-on leadership support and with-you-every-step career training
- Clear career progression from day one
- No entrustment to sink-or-swim—we invest in your growth
Employee Benefits
🍽 Whitbread Benefits Card:
- Up to 60% off Premier Inn room bookings
- 25% off meals at all Whitbread restaurants
💰 Pensions & Savings:
- Competitive company pension scheme
- Save-as-you-earn saving opportunities
✈ Discounts Across the Board:
- Supermarkets, travel, cinemas, utility bills, and more
Next Steps
Ready to lead a dream team and take your management career to the next level? Apply today (**Job ref: 184501-4492), and let’s build a welcoming, safe, and brilliant experience in Shrewsbury’s Premier Inn.
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