Whitbread
Hotel - Duty Manager
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Hotel - Duty Manager
Duty Manager – Premier Inn (hub by Premier Inn London Clerkenwell)
Location: 80 Farringdon Road, London, EC1R 3AE
Contract Type: Permanent Hours: 35 hours per week Pay Rate: Up to £15.86 per hour (day shift)
Immediate start – with all leadership experience relevant.
About the Role
Join Premier Inn as a Duty Manager at our hub by Premier Inn London Clerkenwell hotel and lead your team to deliver exceptional, welcoming, and safe experiences for guests every time.
You’ll bring your experience in customer-focused environments (especially retail or leadership roles) and use your skills to:
- Lead a dream team and ensure operational excellence.
- Manage a reliable team to maintain high standards in service, safety, and organisation.
- Transform guest experiences by leveraging your communication and problem-solving skills.
This is the perfect stepping stone to further management progress within Premier Inn.
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Responsibilities
- Manage operations – ensure smooth running of the hotel, including guest arrival, team coordination, and compliance with industry standards.
- Lead with excellence – uphold health & safety, service quality, and team performance with professionalism.
- Course-correction communication – resolve guest queries and team dynamics effectively.
- Drive growth – coach and mentor team members to help them realise their potential.
We foster an environment where everyone can thrive, regardless of background. Premier Inn is committed to diversity and inclusion, and tailored support is available for candidates from under-represented groups, including women, ethnic minorities, people with disabilities, and members of the LGBTQIA+ community.
Adjustments for flexible working or modified schedules will be supported where possible.
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Why Work at Premier Inn?
- Training & development – join a business where careers are designed to grow with you, from day one.
- Benefits package including:
- Whitbread Benefits Card – discounts on Premier Inn rooms (up to 60% off) and meals in all Whitbread restaurants (25% off).
- Competitive pension scheme and savings opportunities.
- Discounts on retail, utilities, travel, entertainment, and more.
- Inclusive culture – no barriers to entry, and diverse teams are encouraged to bring their authentic selves to work.
Requirements
- Established experience leading teams (preferably in customer-focused industries such as retail).
- Strong communication and leadership abilities.
- Commitment to excellent service and operational reliability.
Job ref: 185215-4492
Advertised: 02 Jul 2026
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