Whitbread
Hotel - Duty Manager
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Hotel - Duty Manager
# Duty Manager – Premier Inn Glasgow Pacific Quay (SEEC)
Our Premier Inn Glasgow Pacific Quay (SECC) is hiring for a Duty Manager—come join our dream team and help ensure every guest receives a welcoming, safe, and outstanding experience.
About the Role
We’re looking for a dedicated professional with proven leadership skills, preferably from retail or customer-facing roles, to manage our team effectively and deliver exceptional service. The Duty Manager will play a key role in maintaining high standards of health and safety, guest experience, and organisational efficiency.
Serves as a strong leader who inspires their team to achieve excellence, ensuring the smooth running of operations and fostering a positive atmosphere.
Key Responsibilities
Your role will include:
- Leading, supporting, and motivating the team to deliver a brilliant guest experience
- Ensuring health & safety standards are consistently met and complied with
- Managing day-to-day operations, from opening and closing routines to staff scheduling
- Maintaining Premier Inn’s high standards of cleanliness, service, and hospitality
- Handling guest feedback and resolving any concerns promptly
- Supporting training and development initiatives
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Requirements
You must have:
- Points of sale knowledge (preferably from UK-based retail)
- Leadership experience (preferably in retail, similar or related industries)
- Strong communication, organisation, and team management skills
- Ability to use POS systems, comply with food safety standards, and operate in General Data Protection Regulation (GDPR) guidelines
- Training/mentorship experience is a strong advantage
- Permanent right to work within the UK (must show relevant visa documents upon application if required)
Training & Support
- No prior hospitality experience needed—full training provided
- Career pathway for future development
- Mental Health First Aiders in place for on-going support
- Ongoing professional development
Why Premier Inn?
- Permanent contract – no zero-hour deals
- Up to £13.86/hour (day shift)
- 37.5 hours per week (contracted, over 5 days)
- Whitbread Benefits Card: 60% off Premier Inn rooms & 25% off in Whitbread restaurants
- Employer pension scheme + Deductions ASAP discount spaces
- Discounts on shops, cinema, utilities, supermarkets, and more
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Inclusion & Diversity
We value diverse skills, perspectives, and backgrounds. Whether you identify as a **woman, ethnic minority, disabled person, or part of the LGBTQIA+ community, you are strongly encouraged to apply.
We are committed to workplace adjustments, flexible/part-time working arrangements where possible, and fostering an inclusive culture.
Location
Premier Inn Glasgow Pacific Quay (SECC) Pacific Quay Glasgow, G51 1DZ
Application tip: If you’ve managed teams before—especially in retail—you’ll fit right in! Start immediately with all leadership experience welcome.
Job Reference: 185098-4492 Advertised: 02 Jul 2026
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