Merlin Entertainments
Hotel Front Office Host
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Location: Thorpe Park Resort
We're recruiting for a Hotel Front Office Host at Thorpe Park Resort. If you have a passion for customer service and enjoy creating memorable experiences, you'll be the first point of contact for our guests, providing a warm welcome and helping to ensure every stay is unforgettable on an island like no other.
What You'll Be Doing
- Welcoming guests to the Shark Cabins, checking them in and out, and ensuring they have everything they need for a great stay
- Managing guest luggage, keeping the Cabins Shop stocked, and maintaining high standards through daily and weekly checks
- Working closely with Housekeeping on room allocations, cabin status, and special guest requirements
- Handling guest feedback and queries professionally, while caring for guest property and following all procedures
- Sharing information about the Resort, encouraging guest feedback, and helping create memorable experiences from arrival to departure
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Qualifications & Experience
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Due to the nature of this role we can only accept applications from candidates 18 and over.
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A friendly and approachable personality with a passion for helping others
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A commitment to delivering exceptional customer service
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Enthusiasm for creating memorable experiences for every guest
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A trustworthy and professional approach when handling guest property
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Previous experience in a customer-facing role is beneficial, but not essential if you have a positive attitude and willingness to learn
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Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more...
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
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