NHS Golden Jubilee
Hotel Front Office Host ***Please note this job is currently going through profile matching.**+
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Hotel Front Office Host ***Please note this job is currently going through profile matching.**+
The Golden Jubilee Conference Hotel
Friendly and Welcoming Hotel Front Office Host
Scotland’s leading residential conference venue is now seeking a warm and professional Hotel Front Office Host to join its team.
About the Role
Based at reception, you will play a pivotal role in delivering excellent guest service by supporting all aspects of reception & reservations. As the first point of contact for guests, patients, delegates, and visitors, you’ll ensure a seamless and welcoming experience by advising on hotel facilities, processing transactions, and maintaining smooth operations at the reception desk.
Key Responsibilities
Your daily duties will include:
- Handling reservation checks
- Processing payments
- Managing check-in and check-out procedures
- Answering incoming calls efficiently
- Addressing guest requests
- Coordinating cross-departmental communication
- Upselling upgrades and additional services
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You will also process a variety of reservations, including:
- Individual bookings
- Company reservations
- Group bookings
- Reservations from telephone, email, OTAs, and the hotel’s own website
Skills & Person Specification
This role requires:
- Strong flexibility to adapt to dynamic situations
- Exceptional organisational and communication skills
- Effective problem-solving abilities
- A proven ability to thrive in busy, fast-paced environments, handling competing priorities
Temporary hours apply, meaning this position includes:
- Shifts across 7 days of the week
- Coverage of evenings, weekends, and occasional night shifts
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Additional Notes
- Flexible working arrangements may be considered for this role.
- Applications are encouraged from all sections of the community, and the organisation promotes diversity and inclusion.
- As a Disability Confident Employer, additional support can be provided throughout the recruitment process if required.
Notes on Visa applications: In line with UK immigration rules, this role does not provide a Certificate of Sponsorship. Overseas candidates are advised to explore alternative visa options before applying.
Please refer to the Job Pack for contact details. The vacancy may close early, so early application is recommended.
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