Working in partnership with the General Manager, you'll provide strategic and operational leadership across the hotel, driving performance, developing talent and embedding a culture of accountability, collaboration and service excellence.

This is a highly visible, hands-on leadership role where you'll lead from the front, supporting your teams, engaging with guests and setting the standard every day.

Key Responsibilities

• Lead the day-to-day operation of the hotel across Rooms and Food & Beverage.
• Support the General Manager in delivering the hotel's commercial and strategic objectives.
• Directly manage, coach and develop Heads of Department.
• Drive exceptional guest satisfaction through consistent operational excellence.
• Lead, motivate and inspire teams to achieve outstanding results.
• Deliver effective succession planning and talent development across the hotel.
• Manage payroll, labour costs, budgets and departmental profitability.
• Identify opportunities to improve operational efficiency while maintaining exceptional guest service.
• Ensure compliance with company policies, brand standards and all statutory requirements.
• Foster a positive, inclusive culture where colleagues feel valued, supported and empowered to succeed.

About You

You'll be a confident, engaging and commercially minded hotel leader who is passionate about developing people and delivering outstanding hospitality.

To Succeed In This Role, You'll Have

• Significant senior operational leadership experience within a comparable four star (or above) hotel.
• Previous experience as a Hotel Manager, Deputy General Manager or Operations Manager in a large, full-service hotel.
• A strong Food & Beverage background is essential, including experience overseeing busy restaurants, bars, conferences, banqueting and events.
• A solid understanding of Rooms Division, ensuring seamless delivery across the entire guest journey.
• Experience leading large operational teams through Heads of Department.
• Strong commercial acumen with experience managing budgets, forecasting and driving profitability.
• A hands-on leadership style with the flexibility to support operational teams whenever required.
• Excellent communication, coaching and relationship-building skills.
• A proven track record of developing high-performing teams and future leaders.
• A passion for delivering exceptional guest experiences and creating a positive workplace culture.

Why Join The Milner York?

This is a fantastic opportunity to make a real impact within one of York's leading hotels. Although this is a 12 month fixed term maternity cover, you'll become an integral part of our leadership team, helping to shape the guest experience, develop our people and deliver operational excellence throughout the contract.

At The Milner York, we invest in our people, celebrate success and believe that outstanding guest experiences begin with engaged and empowered colleagues. You'll join a supportive leadership team where your ideas are valued, your development is encouraged and your contribution will make a lasting difference.

What We Offer

• Competitive salary
• Annual bonus scheme
• 28 days holiday including Bank Holidays
• Your birthday off with pay
• Happi Benefits platform
• Company pension
• Group-wide hotel discounts
• Ongoing learning and development
• Career progression opportunities within a growing hospitality business

If you're an experienced hotel leader with a passion for operational excellence, exceptional Food & Beverage, and developing high-performing teams, we'd love to hear from you.

Join The Milner York and lead with confidence during an exciting chapter in our journey.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

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