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Hotel Manager
Hours: 40 hours across 5 days per week
Salary: up to £49,250 per annum
Atlas Hotels is hiring a Hotel Manager right now at the Holiday Inn Express London Chingford
Have you got previous experience of leading a team in a Hotel Operations environment? Great! - Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.
In return you will receive great benefits including:
- Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
- Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
- A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
- Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The People's Pension
- Employee referral programme paying out £250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
- Performance-related bonus of up to 20%
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So what does a Hotel Manager do?
Your Team:
- Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them
- Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
- Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
- Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience
- Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated
- Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
- Respect employees home lives and cultivate a work life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering
- Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times
Your Guests and Your Hotel:
- Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
- Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy
- An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Divisional Manager and Central Support)
- Responsible for ensuring the hotel passes all evaluations an audits with flying colours
- As a 24-hour operation, 20% of your time will be spent outside of Monday–Friday, 7am–6pm, giving you the chance to be visible across all shifts, support your team, and truly shape the guest experience
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What Experience do I need?
- Experience leading a team to success in a fast paced customer facing service environment
- Experience managing costs within your control for your property, in line with personal objectives and KPI's
- Experience of working in an environment with clear frameworks and standard operating procedures
- Leading an operational team with various skills and specialisms
- Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required
What Skills do I need?
- Hotel Managers must work 20% (8 hours) outside Monday–Friday, 7am–6pm, averaged over four weeks
- Leadership skills
- Engaging style, able to motivate others towards a shared goal
- Employee engagement skills; understanding of motivational and engagement practises
- Good level of emotional intelligence; understands own and others emotions, ability to unite teams behind a goal and inspire action
- Communicative, able to communicate effectively at all levels
- Organised and systematic
- Excellent customer service skills
- Drive Continuous Improvement in self and others
Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.
So why not? Click ‘apply’ now to become our Hotel Manager and enter into a World of Opportunity!
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