AccorHotel
Hotel Night Reception Supervisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Night Reception Supervisor
Company Description We are looking for a Night Reception Supervisor to join our TRIBE as we launched our first TRIBE Hotel into the London market in August 2022.
Conceived for a new type of traveller, it’s all about the mix—unapologetically modern hotels that confidently blend mainstream style with bold, bespoke eyecatching pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a space that gives you everything you need—and nothing you don’t.
We are searching for someone who is curious, caring, and positively active. You’ll play a key role in curating the TRIBE experience, driven by authenticity and an obsessive focus on ensuring everything flows seamlessly for a smoother, effortless stay.
Job Description
Mission
Drive a positive and seamless guest experience while maintaining high operational standards at all times.
Key Responsibilities
- Maintain a consistently positive and friendly attitude, resolving challenges proactively.
- Oversee arrival and departure processes, ensuring strict adherence to standard operating procedures.
- Supervise shift handover, training and guiding team members in compliance with SOPs.
- Mentor the reception team, resolving disputes, coaching, and improving their performance.
- Handle in-house guest requests, while accurately recording and acting on feedback.
- Double-check billing instructions for accuracy and alignment with rates.
- Ensure all guests are charged the correct price per the hotel’s selling strategy and website.
- Answer phone calls efficiently—minimising wait times for enquiries.
- Recognise and reward Accor VIA membership loyalists, updating and issuing points.
- Escalate maintenance issues to relevant departments and verify satisfactory resolution.
- Maintain the cleanliness and functionality of public areas and back-of-house spaces.
- Collaborate across hotel teams and outsourced vendors to guarantee guest satisfaction.
- Step in as core team member during the absence of the Night Manager.
- Ensure the reception area is clean, organised, and professional at all times.
- Act as a member of the hotel’s crisis and fire safety teams.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Attitude & Essentials
- Payment for kindness—someone who genuinely enjoys helping others and making every guest feel valued.
- A positive, solution-focused mindset with a passion for hospitality (food, drinks, events, or a good night’s stay).
- The ability to create memorable experiences through great interactions.
- A team player who leaves egos at the door and solves challenges collaboratively.
- No ego. Just results.
- Micros Fidelio Opera experience is preferred.
- A meet-me-halfway attitude with an appetite to try new things.
- Enthusiasm to shift cultures and embrace adaptability.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Personal Commitment
- Build a tight-knit, supportive team culture through natural leadership, humility, and energy.
- Stay authentic at all times, encouraging both employees and guests to do the same.
- Be a portal to ideas, open to experimentation and innovation.
Benefits
- Join a new, exciting hospitality concept within one of London’s growing markets.
- Be part of an international brand focused on both hotel innovation and community impact.
- Work in a fast-paced, creative, and growth-driven environment.
- Experience the joy of crafting exceptional hospitality under a proactive leadership structure.
- Enjoy a competitive compensation package and opportunities for career development.
- Contribute to crafting a compelling, human-first brand as part of an energetic family.
Job-Category: Rooms Contract: Permanent Schedule: Full-time
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location