ibis, ibis Styles, ibis budget
Hotel Nights Receptionist
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Company Description
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Job Description
ibis Styles London Gatwick Airport is growing its team and is looking for a full-time Night Receptionist (Guest Service Assistant) to work 40 hours per week, with a salary of up to £27,500 per annum plus benefits. This role suits someone who enjoys overnight work, takes pride in delivering great service, and remains friendly, reliable, and professional at all times.
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You’ll be the main point of contact for guests throughout the night, ensuring they feel welcome, supported, and well cared for. Responsibilities include:
- Managing arrivals and departures
- Handling guest enquiries
- Answering telephone calls
- Completing basic computer-based tasks such as reports and system updates
As part of a busy hotel team, you’ll also support other overnight operations. This may include:
- Serving drinks
- Taking food orders
- Carrying out security checks
- Assisting with early continental breakfast set-up from 4am
- Helping wherever required to keep the hotel running smoothly
We’re looking for someone with a warm, approachable personality and strong customer service skills. Previous experience in hospitality or customer-facing roles is advantageous, and night-shift experience would be beneficial. You’ll need:
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- Confidence using a computer
- A professional phone manner
- Flexibility to work weekdays and weekends
- Must be 18 or over due to alcohol service
With over 180 bedrooms, ibis Styles Gatwick Airport is a busy hotel welcoming international travellers, airline crew, families, and business guests. As Night Receptionist, you’ll play a vital role in creating a positive guest experience and encouraging repeat visits.
In return, we offer:
- Competitive pay
- A day off for your birthday
- Hotel staff discounts
- Genuine opportunities for career development within the wider group
Additional Information
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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