Clermont Hotel Group
Hotel Reception Manager - Nights
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The Royal Horseguards
Contract: Full Time
Payment: Salaried
Salary: £33,825 per annum
The Royal Horseguards is a beautiful 5-star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, a restaurant, bar, and terrace area, as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What You’ll Be Doing
As Night Reception Manager, you’ll:
- Lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process during night shifts.
- Use your proactive approach to resolve guest queries and ensure each interaction reflects our commitment to exceptional hospitality.
- Focus on enhancing team performance through recruiting, training, and ongoing development.
- Help each team member reach their full potential.
- Drive sales at the desk and empower your team to do the same.
What You’ll Bring
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service.
- A keen eye for detail to ensure the highest standards at all times.
- A deep passion for hospitality and guest satisfaction.
- Excellent communication skills, with the ability to connect naturally with guests and team members.
- Analytical skills for problem-solving and sales strategy.
- Knowledge of Opera is beneficial but not essential.
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What You’ll Get In Return
Career Development & Growth
- We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
- You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it.
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you.
- Refer a Friend – Earn up to £1000 when friends join our team.
- Interest-Free Loans – Season ticket loans to make commuting easier.
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Mental & Physical Well-being
- We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders.
- 24/7 Employee Assistance Line – Free, confidential advice.
- Be Well Platform – Our Online fitness and wellness resources.
- Gym Discounts & Cycle to Work Scheme.
Recognition & Community
- We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition.
- Social & Seasonal Events – Fun, inclusive celebrations.
- People Council – A platform for every voice.
- Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.
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Jessica, London
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