Clermont Hotel Group
Hotel Receptionist
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Hotel Receptionist
Front of House Receptionist – Clermont Charing Cross
Location: The Clermont Charing Cross, Charing Cross Contract: Flexible Payment: Hourly Salary: £13.50 per hour + commissions
Refresh and recharge in the heart of London’s Charing Cross in our 4-star luxury hotel. This grand railway hotel is just a stone’s throw from Trafalgar Square and the Strand. Enjoy the buzz of London’s busy city streets, world-class shopping and entertainment before returning to the peaceful haven of the Clermont Charing Cross.
About the Role
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries efficiently—even during busy times.
This role offers a fantastic opportunity to build connections and deliver truly personalised service, going beyond check-in and check-out to make each guest feel at home.
The Front of House Team operates on shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
Responsibilities
- Welcoming and supporting guests throughout their stay, creating warm and personalised experiences
- Operating efficiently in a busy, fast-paced guest-facing environment
- Anticipating and resolving guest queries tactfully and professionally
- Working collaboratively as part of a guest-facing reception team
- Adhering to shift-based availability, including early and late rotations
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Requirements
- A genuine passion for guest service and creating warm, personalised experiences
- The ability to remain calm and collected in a bustling environment
- A friendly, open personality that values both guests and team members
- Strong attention to detail and a proactive mindset in foreseeing guest needs
- Willingness to work flexibly as part of a shift-based schedule
Ideal candidates will be dynamic and proactive, using their skills to foster exceptional hospitality and create lasting positive impressions.
Benefits
At Clermont Hotel Group, we ensure you receive tailored support at every stage of your journey. Below is a summary of what our commitment—our ‘People Promise’—seeks to deliver:
Career Development & Growth
- Clermont Academy: Award-winning support tailored to your career pathway, helping you unlock your full potential with personalised tools and development opportunities
- Guidance and resources to help you grow within your chosen field
Financial Wellbeing
Empowering you to see your hard work rewarded:
- Wage Stream: Access to earned salary early, released monthly but available before payday if needed
- Discounts & Perks: Exclusive savings on thousands of retailers, dining, and accommodation—for you and those you care about
- Refer a Friend: Earn up to £1,000 when colleagues or acquaintances join the team
- Interest-Free Loans: Season ticket loans to simplify your commute
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Mental & Physical Well-being
Our focus on holistic health ensures you have the tools to thrive:
- On-Site Mental Health First Aiders: Professional support readily available
- 24/7 Employee Assistance Line: Free, confidential advice and resources
- Be Well Platform: Fitness and wellness programmes and resources
- Gym Discounts & Cycle to Work Schemes: Support to stay active and healthy
Recognition & Community
We believe in celebrating the people who make our success possible:
- ‘Wonderful People’ Awards: Monthly, quarterly, and annual recognitions of outstanding contributions
- Social & Seasonal Events: Fun, inclusive gatherings and celebrations
- People Council: Participation in employee-led discussions and decision-making
- Paid Volunteering Days: Opportunities to contribute to meaningful causes close to your heart
At Clermont Hotel Group, everyone is welcome. Our team strives to foster an inclusive, diverse workplace. Strongly encourage applicants from all backgrounds, identities, and experiences to join our group.
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