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About Novotel London Greenwich
The Novotel London Greenwich is a 4-star hotel serving as a perfect base for business, leisure, and family trips in London. Offering:
- 151 bedrooms
- Five conference rooms accommodating up to 175 guests
- A vibrant Novotel London Greenwich bar with afternoon tea, drinks, and more
- An atmosphere where guests can enjoy hospitality and connection from arrival to farewell.
Our Values: Bringing Purpose to Your Career
At Accor, we believe in fostering a positive journey in your career while ensuring work adds purpose. We provide:
✔ Discounted hotel rates worldwide (Accor Hotels network) ✔ Learning and development through the Accor Academy ✔ Wellbeing support for both professional and personal growth ✔ Global mobility—expand your experience across 5,000+ hotels in over 100 countries ✔ Inclusion and sustainability initiatives—contributing to a more sustainable future ✔ A competitive salary, pension scheme, Cycle to Work Scheme, and staff uniforms provided ✔ Learning programmes tailored to your growth
Front Office Coordinator (Part-Time) – Job Description
Key Responsibilities:
- Welcome guests warmly, ensuring a seamless check-in and check-out experience.
- Maintain accurate guest accounts and records.
- Handle incoming calls professionally, delivering top-tier customer service.
- Follow security and confidentiality protocols to protect guest safety and privacy.
- Provide clear, accurate information on bookings, payments, and billing.
- Respond to guest and colleague inquiries, directing them as needed.
- Promote hotel services and room options to maximise guest satisfaction and revenue.
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Essential Qualifications:
- Previous experience in front office/hospitality roles is preferred.
- ** Exceptional customer service skills** – friendly, approachable, and attentive.
- Strong organisational, detail-oriented mindset with multi-tasking ability.
- Teamwork and adaptability—thrives in a fast-paced environment.
- Flexibility with work hours, mornings, evenings, weekends, and public holidays.
- Right to work legally in the UK.
Our Expectations for Success
- Foster a service-driven, positive, and innovative work culture.
- Demonstrate excellence in internal and external communication.
- Be highly organised, prioritising efficiently and remaining calm under pressure.
- Commit to a flexible work schedule, including:
- Mornings, evenings, weekends
- Public and bank holidays
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Us?
- Career opportunities with training programmes from Day One.
- Supportive team environment—fun, inclusive, and enthusiastic.
- Global benefits, including hotel discounts worldwide.
Our Commitment to Diversity
At Accor London Greenwich, we’re an inclusive company dedicated to attracting and promoting diverse talent, ensuring everyone feels they belong.
Let’s Connect!
If you’re passionate about delivering exceptional hospitality and seeing your career grow, we’d love to hear from you. [Apply now!] (Link omitted—assume conversion.)
Final Note
Join the global Accor network and become part of a workplace where:
🌍 Explore new opportunities worldwide 🌟 Unlock your full potential 💙 Be part of the Heart of Hospitality movement
Visit heart-of-hospitality.com or follow @heart.of.hospitality for inspiring stories.
Vacancy Details
📍 Location: Novotel London Greenwich 💼 Job Category: Rooms 🕒 Type: Permanent | Part-Time 📅 Start Date: Now 🕐 Hours: Part-Time (PT)
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