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Hotel Receptionist (F/M/X)
Hotel Receptionist – TRIBE Hotel London
About the Role
We are seeking a Hotel Receptionist to join our TRIBE as we launch our first TRIBE Hotel in London. Our concept is designed for a new type of traveller—unapologetically modern, confidently eclectic, and delivering a high-end experience at a fair price. Expect a bold, fun, and guest-focused work environment where nothing is done by half-measures.
Responsibilities
- Guest Experience: Deliver a welcoming and efficient arrival/departure process while maintaining a friendly attitude even during challenges.
- Administrative Excellence:
- Ensure accurate guest billing, financial transactions, and credit data.
- Maintain relevant records (e.g., feedback, guides) per Standard Operating Procedures (SOP).
- Provide daily department reports with pristine accuracy.
- Match guest reservations to correct pricing and selling strategies.
- Security & Operations:
- Monitor guest activity and property to avoid security risks.
- Report and track completion of maintenance issues.
- Keep public/back-of-house areas immaculate, addressing deficiencies immediately.
- Collaboration: Work seamlessly with all teams and business partners to enhance guest satisfaction.
- Reception Standards: Keep the reception desk clean, tidy, and professional at all times.
- Communication: Answer calls quickly and engage with guests warmly (ensuring memorable interactions).
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Qualifications
Personal Attributes
We’re looking for someone with:
- Exceptional interpersonal skills—friendly, empathetic, and confident in problem-solving.
- A passion for hospitality (whether hosting cups of tea, events, or lodging).
- A positive attitude, driven to delight others with memorable experiences.
- Authenticity—your true self should thrive here, egos behind locked doors.
- A curious, hands-on spirit—ready to experiment and adapt quickly.
Technical & Cultural Fit
- Experience with industry software: Proficiency in Micros Fidelio Opera is essential.
- Ability to lead and manage teams, building a cohesive culture through enthusiasm and accessibility.
- Entrepreneurial courage— comfortable tackling diverse responsibilities with creativity.
- Alignment with our mission: "Great hospitality doesn’t have to be pretentious."
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Ideal Mindset
Think you’d thrive in an agile, high-energy team that balances challenge with joy? Ideal combination of hard work and humor (yes, even in a lift!).
Additional Information
- Join a fast-growing international brand, redefining London’s hospitality landscape.
- Work on concepts and trends, combining creativity with rewarding outcomes in a stimulating culture.
- Competitive packages + developmental opportunities—his & hers trips: just saying.
Job-Category: Rooms Employment Type: Permanent Schedule: Full-Time Join our TRIBE—where excellence meets ease.
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Jessica, London
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