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Hotel Receptionist (F/M/X)
Hotel Receptionist
About the Role
We are looking for a Hotel Receptionist to join our TRIBE as we launch our first TRIBE Hotel into the London market in the summer of 2022.
Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern-designed hotels that confidently blend mainstream style with bespoke, eye-catching, and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.
Responsibilities
Day-to-Day Duties
- Maintain a positive and friendly attitude at all times, even when resolving challenges.
- Manage the arrival and departure processes for all guests, ensuring adherence to standard operating procedures (SOP).
- Handle in-house guest requests, recording feedback as per SOP.
- Ensure the accuracy of:
- Guest credit
- Billing
- Financial transactions
- Maintain accuracy in all systems and provide necessary daily reports to departments as per SOP.
- Complete reception tasks correctly and accurately while following SOP.
- Ensure correct rates are quoted to guests as per selling strategy and website policies.
- Answer telephone calls promptly and efficiently.
- Monitor guests and guest property to minimise security alerts.
- Report maintenance issues to the relevant department and verify completion.
- Maintain the integrity of public areas and back-of-house, addressing deficiencies immediately.
- Collaborate with all hotel teams and outsourced partners to ensure guest satisfaction.
- Keep the reception desk clean, tidy, and presentable.
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Requirements
What We’re Looking For
- Someone who radiates helpfulness, making guests feel confident they can ask any question.
- Previous hotel (or similar) experience (com pleaded, but a bonus).
- A passion for hospitality, be it through food, drink, events, or accommodations.
- The ability to create memorable guest experiences through positive interactions.
- An optimistic attitude with a focus on guest, colleague, and community wellbeing.
- A non-precious, collaborative spirit—comfortable letting go of ego and taking initiative.
- Experience with Micros Fidelio Opera.
- Willingness to embrace change and experiment.
- Someone who can laugh and problem-solve (even in unexpected situations like shared lifts).
- A team player who enjoys working hard, supporting colleagues, and having fun.
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Leadership & Team Management
- Naturally leads and manages a team, fostering community through hands-on enthusiasm.
- Breaks down hierarchies, adopting an inclusive and energetic managerial style.
- Authentic in self-expression, embraces individuality.
Benefits & Opportunity
What’s in it for you?
- Lead an exciting new hospitality concept in London’s market.
- Join a fast-growing international brand, dedicated to building hotels and a global presence.
- Challenge norms in a creative, supportive, and rewarding environment.
- Be part of an enthusiastic team passionate about crafting exceptional experiences.
- A competitive compensation package and ample development opportunities.
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We look forward to welcoming you to our TRIBE!
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